Application Support Agent (TRACES)
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Job Location:
Monthly Salary:
Posted on:
12-10-2025
Vacancies:
1 Vacancy
Job Summary
At Axians we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. Were present across 38 countries with more than 16 600 employees and an annual revenue of more than 3.7 billion euros in 2024.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cutting-edge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledge-driven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Long-term Opportunities: Our partnerships with European Institutions offer stable long-term roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking anApplication Support Agentto join our team in Brussels.
Introduction / Context:
As a full-time employee you will be part of the application support team at the Directorate-General for Health and Food Safety (SANTE). You will be responsible for the support of the IMSOC platform that includes TRAde Control and Expert System (TRACES) and the Animal Disease Information System (ADIS). These systems are multilingual online management tools which notifies certifies and monitors trade in animals products of animal origin and feed and food of non-animal origin as well as of plants seeds and propagating material and animal disease.
Description of tasks:
- Ensure and perform all communication with the end-users according to the services procedures and in accordance with the agreed KPIs.
- Provide services to all stakeholders according to ITIL best practices handling and documenting all requests and feedbacks.
- Analyse XML files identify errors research potential root causes perform tests and report.
- Configuration of reference data following pre-defined SOPs
- Keep internal knowledge up to date by documenting all relevant information.
- Week-end stand-by (1-2/month).
Knowledge and skills:
- Knowledge of the XML and SOAP protocol with capacity to navigate technical logfiles.
- Strong analytical and problem-solving skills.
- Good communication skills (written and verbal in English).
- 2 years experience in end-user assistance.
- Experience working with ticketing systems Atlassian JIRA is a plus.
- Knowledge of programming languages such as Java or HTML is a plus.
Other Requirements:
- EU Citizenship.
- Resident or available to relocate to Brussels.
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subject.
Required Experience:
Unclear Seniority
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
