Parking Services Agent II

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ABOUT THIS JOB

Position Specific Summary

The Parking Service Agent II position at the City of Tucsons Department of Transportation & Mobility enforces parking ordinances monitors parking meters signs and markings and maintains parking meters and facilities to ensure compliance and parking meter collections.

Work is performed under the supervision of the Parking Services Supervisor. This position leads and instructs the daily operational work of parking service personnel.

Duties and Responsibilities

• Provides leadership for the day-to-day activities related to Park Tucson. Leads Parking Service Agent Is in the field. Monitors job status and oversees the work of parking service agents to maintain productivity and work quality. Trains Parking Service Agents in procedures practices policies related law regulations and City Code. Provides training to new Parking Service Agent Is. Ensures training is adequate and efficient. Assists in coordination training and development of staff programs practices policies codes laws and regulations.
• Patrols designated areas on foot bicycle and by vehicle to monitor parking meters signs and markings. Enforces parking codes and investigates violations by speaking with walk-in clients. Enforces parking and transportation regulations and issues citations. Coordinates with a licensed towing company to remove and transport vehicles as needed. Investigates and responds to incidents and complaints from the public. Conducts research and analysis on ticket complaints and concerns. Maintains logs and records of daily activities. Draws parking diagrams of parking lots and areas to determine parking specifications.
• Provides customer service to the public and responds to a variety of questions. Provides information and education on rules regulations laws ordinances and City Codes. Responds to questions from court officials and may be called to testify about the details of a parking violation such as the location time nature of the offense and any other relevant observations.
• Monitors and maintains the cleanliness and appearance of City of Tucson parking facilities reporting any maintenance issues and conducts minor repairs to the parking and revenue control systems including pay stations and parking spaces. Monitors and ensures standard operating procedures are being followed for off street parking operations.
• Collects money from parking meters and transports collections to the cashier for deposit. Obtains receipts audits meters utilizing a hand-held device and audits parking meter collections. Collaborates with Parking Service Agent I for assistance.
• Performs other duties and tasks as assigned.

Working Conditions: Individuals in these positions may work various shifts available depending on need. May be required to work on-call to include nights and weekends

All duties and responsibilities listed are subject to change.

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POSITION DETAILS

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The City of Tucson considers several factors when extending an offer including but not limited to the role and associated responsibilities a candidates work experience education/training key skills and internal equity.

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ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive flexible and affordable coverage is designed to optimize health and well-being security and future and peace of mind. Benefits begin with medical dental vision life disability and FSA coverage surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind our paid time off program provides new hires with 38 paid days off in the first year of employment with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave paid tuition reimbursement student loan repayment off- and on-the-job training and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race color religion sex (including sexual orientation gender identity and pregnancy) national origin veteran status age disability genetic testing or any other protected status. If you believe you have been a victim of discrimination you may file a complaint with the City of Tucsons Office of Equal Opportunity Programs U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney Generals Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at or .

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