Success Coach

Job Description

The Success Coach provides comprehensive support services to the diverse student body of Los Angeles Pacific University (LAPU) fostering an environment conducive to academic achievement personal growth and spiritual development. This position serves as a primary point of contact for students offering guidance and resources across various critical areas to enhance their overall university experience and ensure their success.

Application Materials: Please submit a PDF version of your resume/CV and list of your current references. We need at least two professional references that have served in a supervisory role. Cover letter is optional and not required. If you would like to upload additional documents under the Documents Section. This section is located after Links and before Questions in the application. Note to application: The email address you use to apply with will be the username for your account and all email notifications. Questions please email

Number of open positions: 1

Compensation: Grade 6: $20.00 - $25.13 per hour with a starting rate reasonably expected to be around $23.00 per hour depending on qualifications and experience.This is a full-time non-exempt hourly position. The standard work schedule is 40 hours per week (8 hours per day).

Primary work location - Remote: This position is classified as Remote Home Office *Employees home office must be located in a state LAPU is registered in (AZ AR CA CO FL GA IL IN KS MN MO MT NC NM NV OH OK OR PA TX TN VA WA WI). The classification of this position is subject to change based on business needs job performance etc. If an employee changes their physical location/residence to another state it could impact future employment.

Remote Expectation: Our nationwide workforce operates on Pacific Time (PT) and all employees including those in other time zones are expected to operate on Pacific Time (PT). While remote work offers flexibility employees are expected to fulfill their LAPU responsibilities with minimal distractions and must make arrangements for dependent care during work hours.

Schedule: To best accommodate our students needs and various schedules candidates must be willing to work standard hours of Monday-Friday 8:00 AM 5:00 PM PST with the exception of one late shift per week. This late shift (typically 10:00 AM 6:30 PM PST) will be scheduled between Tuesday and Thursday depending on the departments needs.

Required Experience / Education

• Christian Commitment: Vital Christian faith and lifestyle
• Supportive of the evangelical mission and purpose of LAPU.
• Bachelors degree
• Telecommunication or customer service experience in a support or customer service environment.
• Proficiency with Google Workspace

Desired Experience / Education

• Masters degree preferred
• Two years of experience in student services within a higher education or adult education environment.
• A demonstrated track record of providing student services in an education environment. Mentoring and coaching experience preferred
• Knowledge of nontraditional higher education
• Proficiency in Salesforce Administration

Essential Functions

• Provide one-on-one support for students in the areas of spiritual formation strengths development academic advising basic financial aid advising career counseling student involvement and online academic engagement while fostering student development through clarification of academic professional and personal goals using strategies that contribute to successful academic completion.
• Serve as an individual support to students; monitor the progress of students and provide the encouragement and support necessary to enable students to complete their course of study interceding with at-risk students to reduce attrition through referrals to internal and external programs for additional support services and follow-up as needed.
• Articulate the requirements of the degree requirements while working with students to develop an individualized plan to reach their academic goals.
• Direct students to utilize their strengths and available educational resources to encourage greater levels of personal responsibility for their learning.
• Encourage students through life events obstacles and challenges through moral support and prayer.
• Coordinate efforts and work with the various student services departments and staff as needed to stay current with policy and procedures as well as to identify and recommend appropriate services designed to address the needs of online students
• Compile data as directed on program services activities and students. Maintain accurate organized and detailed student records and develop and maintain reports as required or assigned for retention purposes and evaluating students to make sure the program objectives are met.
• Interpret apply and abide by the Federal Education Rights and Privacy Act (FERPA) and parental confidentiality issues.
• Required to work a Saturday commencement event each calendar year
• Carrying out other duties and responsibilities assigned by supervisor(s).

Missional Expectations

Student success coaches carry out LAPUs Christian faith and mission by engaging in the spiritual development of students through praying with students regarding their dreams and challenges sharing devotional messages with students and providing students with spiritual counseling. All student success coaches are assessed annually regarding their performance on helping the students they serve in their spiritual development.

All employees play a critical role in the establishment and maintenance of a robust Christian community that seeks to serve with grace the needs of all employees and students. As a LAPU employee you are called to engage with your colleagues and all those that the university serves by modeling Christ-like character in all of your interactions. You will celebrate and honor other employees and students as being made in the image of God; be thankful expressing gratitude to God and one another; build others up with your words; and work as an instrument of Gods love seeking to heal a lost and broken world.

Knowledge Skills and Abilities

• Proven interpersonal communication skills including the ability to effectively professionally and tactfully interact with others.
• Ability to work collaboratively across organizational units and with a diverse faculty/staff team and student body on issues specifically related to student engagement and non-traditional learning.
• Knowledge of nontraditional education course delivery models and success strategies.
• Strong command of the English language with excellent written and oral communication skills.
• Strong overall organizational skills detail-oriented with an ability to plan and manage multiple projects concurrently while maintaining an orderly work environment.
• Willingness to work flexible additional hours to accommodate institutional needs.
• Ability to work effectively in a changing service environment that is subject to frequent interruptions.
• Ability to formulate interpret adapt and apply policies and regulations in a complex university setting.
• Ability to maintain recordkeeping systems and procedures.
• Skill in the use of personal computers and appropriate software applications within online education.
• Ability to type accurate notes while talking on the telephone or immediately following the call.
• Self-starter with the ability to work in a team-based fast-paced atmosphere
• Ability to be proactive take ownership of assigned responsibilities and work with little supervision
• Ability to help students grow in their spiritual development through conversations and prayer.
• Must maintain a positive cooperative Christ-like attitude supportive of the University and its mission.

Mental Demands

• Ability to gather data compile information and prepare reports
• Ability to investigate analyze information and draw conclusions
• Ability to engage in critical thinking exercise independent judgment set priorities and solve problems
• Ability to maintain confidentiality and manage confidential information

Physical Demands

This position typically includes the following physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand walk and sit for extended periods of time
• Sufficient hand arm and finger dexterity to operate a computer keyboard and other office equipment
• Visual acuity to read words and numbers
• Speaking and hearing ability sufficient to communicate in person or over the telephone
• Ability to exert up to 10 pounds of force and occasionally lift and/or move up to 15 pounds

Technologies

• Word processing and spreadsheet applications (i.e. Google docs MS Excel)
• E-mail applications (i.e. gmail)
• Course Management SystemMoodle
• Jenzabar Student Records Student Financials Student Accounts
• Presentation software(i.e. MS PowerPoint)
• Salesforce Administration

Non-discrimination Statement

The University seeks to provide equal employment opportunities and is dedicated to the principle that access to employment opportunities be accorded to all employees and applicants on the basis of individual qualification and without regard to race (including traits historically associated with race such as hair texture and protective hairstyles including braids locks and twists) color sex (including childbirth breast feeding and related medical conditions) national origin ancestry citizenship status uniform service member status and veteran status marital status pregnancy age (40 and over) protected medical condition (including cancer and genetic conditions) genetic information disability (mental and physical)medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act) domestic violence victim status political affiliation or any other protected status in accordance with all applicable federal state and local laws.

The University is a Christian University of higher education. It is governed by a self-perpetuating Board of Trustees. The University reserves the right to maintain its heritage and destiny as a Christian witness in higher education and asserts its right to employ and retain only those persons who subscribe to and support Our Identity and Statement of Faith.

This job description is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions responsibilities skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and Los Angeles Pacific University reserves the right to change this job description and/or assign tasks for the employee to perform as the University may deem appropriate.

We offer a competitive benefits package for eligible employees including: 30 days PTO med/dental/vision plans life/LTD/ADD insurance retirement and tuition assistance.

If you have a passion for service education and innovation were interested in talking to you!

Be part of this powerful campus of an already-prestigious university that offers flexibility and innovation delivery of education to learners everywhere.

If you want to join a dynamic God-first culture that strives to provide quality academic programs to countless students we welcome you to apply

This is the most exciting time to be working at Los Angeles Pacific University! With our team of dedicated professionals and faculty we are creating a new hope for the future by investing in lives through learning pathways that are Christ-centered flexible and accessible.