Customer Success Manager

This position is based in our 275 Grove Street Newton MA 02466 or 1100 15th Street NW Office NO. 04W178 Washington DC 20005 office.

We are seeking a motivated Customer Success Manager who will be responsible for developing customer relationships that promote customer retention growth and loyalty. Specifically Customer Success Managers are responsible for providing strategic direction and tactical support for clients who purchase our integrated media and data services; with a focus on supporting clients and their usage of Informa TechTargets products.

The Customer Success Manager will be an extension of our clients marketing and sales teams with the clear understanding of the customers business challenges and ensuring our products and services help to achieve the customers objectives goals and KPIs. Key responsibilities include:

• Drive customer engagement with Informa TechTarget products; focusing adoption expansion and renewal;
• Onboard & enable customers on product functionalities and capabilities;
• Investigate customers current workflow and technology stack;
• Uncover customers ideal key performance indicators metrics of success and areas of opportunity;
• Consult customers on appropriate use cases of Informa TechTarget data and products to achieve agreed upon KPIs;
• Drive usage and identify recommendations on appropriate integration strategies;
• Build appropriate narratives presentations and client communications that showcase client success areas of optimization and upsell;
• Coordinate with internal teams to proactively to prevent and resolve issues and provide data deliverables and strategic guidance to customers;
• Present and communicate in person over the phone or video to end users marketing management sales management and executives;
• Escalate areas of concerns client challenges; and
• Provide and consult on marketing and sales best practices and how Informa TechTarget data and products can support

Qualifications :

• Bachelors degree
• 2 - 4 years years of customer facing experience in a customer success or support role preferably in a software or Sales/Marketing environment.
• Preferable experience onboarding clients to SaaS products;
• Knowledge of B2B digital marketing ad tech marketing automation systems lead generation demand generation and content marketing
• Extremely detailed oriented ability to multi task several different product & client engagements;
• Creative problem solving solutions-oriented and strategic long-term view of customer relationship;
• Strong sales orientation communication skills client-ready presentation skills and writing skills; and
• Ability to offer perspective and guidance in some cases in a persistent manner.

Additional Information :

The salary for this position is $67000 - $73000 based on experience. 

TechTarget Inc. doing business as Informa TechTarget including its subsidiaries is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race color sex (including pregnancy) age national origin or ancestry ethnicity religion creed sexual orientation gender identity or expression status as a veteran and basis of disability or any other federal state or local protected class. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable federal state or local law.

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active colleague groups and networks promoting a positive supportive and collaborative work environment
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out: open PTO policy plus 10 national holidays a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more
• Recognition for great work with global awards and kudos programs
• As an international company the chance to collaborate with teams around the world

Remote Work :

No

Employment Type :

Full-time