Senior Product Manager, Decisioning Systems
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Job Location:
Medford, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Agero:
Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology strengthening our clients relationships with their customers. As the #1 B2B white-label provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit For technical and other select roles your first day will be spent at our HQ in Medford MA to facilitate a smooth onboarding experience. Willingness to travel is required as you may need to attend on-site team meetings from time to time.
ABOUT THE ROLE
Were looking for a Senior Product Manager to own the provider selection and ranking system a core engine of Ageros roadside assistance platform. You will lead the vision for how we intelligently dispatch service providers to millions of stranded motorists ensuring optimal outcomes for speed quality and cost. This is a high-impact high-stakes role that directly manages cost and performance controls on a multi-hundred million dollar operational engine. We need a passionate strategic product leader who is driven by impact comfortable working at the intersection of Mathematical Optimization (including MILP) Machine Learning and real-time data and exceptional at aligning stakeholders to deliver high-performance products.
OUTCOMES:
- Elevate the customer experience by improving the quality speed and reliability of service through an optimized provider ranking system.
- Drive sustainable profitability for Agero by balancing service quality with business efficiency and cost-effectiveness.
- Lead a high-performing squad to consistently deliver projects that drive measurable business impact.
- Lead advanced system innovation working with Data Science and Engineering teams to drive further impact by incorporating ML Models and mathematical optimization techniques (like MILP) in our ranking system.
RESPONSIBILITIES:
- Define and own the roadmap for our provider selection system
- Drive alignment with executive stakeholders and cross-functional teams to ensure the product vision supports Ageros overall goals.
- Seek to understand the why behind every initiative using data and a deep understanding of user and business needs to identify the most impactful opportunities.
- Partner with engineering machine learning data science and operations to define and deliver on our roadmap from ideation to launch.
- Write clear concise product requirements that factor in technical efficiency and scalability.
- Manage the product backlog continuously prioritizing work to ensure your team is focused on the highest-impact projects.
- Define and monitor core success metrics for the product and the business.
- Use a data-driven approach to experiment analyze and iterate on product features to drive measurable impact.
- Communicate product updates performance and key learnings regularly to a wide range of internal and external stakeholders.
SKILLS AND EXPERIENCE:
- 5 years of product management experience
- Experience working with ML system optimization and/or complex rules engines
- Proven track record of driving product optimization through experimentation
- Exceptional analytical skills with the ability to unpack complex problems identify root issues and translate complex data into actionable insights
- User-centric product philosophy and methodology
- Can manage multiple projects simultaneously handle a fast-paced startup environment meet deadlines and manage changing priorities
- Excellent documentation and communication skills from engineering tickets to executive presentations
- Fluent in the tools processes and technologies of modern agile software development
- Comfortable with AI tools for personal productivity as well as product applications
- Technical or analytical degree and experience with enterprise SaaS platforms a plus
HIRING IN:
- United States: AZ CA FL GA NH IL KY MA MI NC NM TN VA
- The anticipated closing date to submit applications for this role is December 19th 2025.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being encourage personal development and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off paid sick leave and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through lifes milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Senior IC
Key Skills
- Disaster Recovery
- Business Process
- SQL
- Active Directory
- VMware
- Customer Service
- Information Technology
- data integrity
- Windows
- Project Management
- Troubleshoot
- System Administration
- Management System
- Procedures
- hardware
About Company
Agero is working with leading vehicle manufacturers and insurance carriers to drive the next generation of roadside assistance technology forward. An established industry leader, we’re putting technology front and center in our transformative digital roadside platform powered by SF-ba ... View more
