Senior Product Manager

About CharterUP. CharterUP is transforming the $30 billion group transportation industry with cutting-edge technology and innovative SaaS software delivering an industry-leading experience for both customers and operators. Trusted by most Fortune 500 companies our platform connects users to thousands of charter bus and minibus operators just 60 seconds customers can access real-time availability transparent pricing and detailed vehicle optionswhether organizing a corporate event a company shuttle or a wedding. By streamlining what was once a fragmented and stressful process CharterUP brings transparency accountability and efficiency to an industry overdue for innovation

With CharterUP group transportation is no longer a hassle but an elevated reliable experience. Join us as we lead the future of group travel.

Why Join Us

• Innovative Impact: Be part of the team thats revolutionizing group travel setting new standards in an industry overdue for change.
• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc. theres no better time to join our dynamic growth-stage organization.
• Driven Team: Collaborate with some of the most driven minds in tech all while working in a remote-first environment with a tech hub in Austin TX.
• Funding and Stability: Our $60 million Series A funding was just the startwere poised for even greater expansion and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently ensuring long-term stability.

About the Role

As a Senior Product Manager at CharterUP youll join a lean high-impact team driving the next evolution of products powering our rapidly expanding shuttles this role youll take ownership of advancing and expanding our current product suite from refining strategy to delivering new capabilities that strengthen and scale the future of group transportation.

Youll lead the product function for our go-to-market efforts prioritize the highest-impact opportunities and guide enhancements through the full development lifecycle. Your work will help deepen trust with our clients empower our network of bus operators and drive measurable revenue growth.

Collaborating closely with passionate teams across operations engineering and design youll be at the center of CharterUPs mission to transform the charter bus industry through technology and innovation. This is a unique opportunity to expand on proven foundations and see your work directly move the business forward.

Title: Senior Product Manager

Reports to: VP of Product

Location: This position is based in Austin TX (Hybrid: Monday Wednesday Friday in-office). Open to Remote.

What Youll Do

Product Initiatives: Drive the evolution of CharterUPs enterprise shuttles suite expanding our market-leading platform to deliver measurable outcomes for this explosive business unit. Own the vision and roadmap defining and delivering new features that enhance the experience for passengers operators drivers and internal teams alike.
Customer-Centric Approach: Understand user needs through direct feedback data analysis and user session recording capabilities. Champion solutions that prioritize user experience and customer satisfaction.
Prioritization: Create and manage a roadmap for your product that outlines go to market capabilities for our existing customers while prioritizing strategic initiatives new features and optimizations to meet the needs of customers operators and internal stakeholders. Make informed prioritization decisions based on business value technical feasibility and user impact. Balance short-term requirements with long-term strategic goals.
Feature Definition: Translate high-level concepts into detailed product requirements user stories and specifications. Work closely with designers and developers to bring these concepts to life.
Collaborative Development: Drive Agile scrum development processes collaborating with dedicated teams to ensure timely and high-quality delivery every sprint. Facilitate sprint planning backlog grooming and retros.
Metrics & Analysis: Cultivate our data-driven mindset for decision-making. Define KPIs and success metrics to measure the impact of new features and improvements. Regularly analyze data to inform product decisions. Continuously analyzing user behavior and feedback to improve decision-making and prioritization
Stakeholder Communication: Foster strong relationships with stakeholders and communicate product advancements progress and results effectively to internal teams.

What Youll Bring

Experience: 4 years of experience in product management with a proven track record of delivering successful digital products. Large-scale deployments B2B Rider/Shuttle Management transit and/or mobility experience is a strong plus!
Startup Mindset: Bias for action and with the ability to operate in an environment of extreme agility and high ambiguity.
Communication Skills: Excellent verbal and written communication skills. Ability to clearly convey complex ideas to both technical and non-technical stakeholders.
Technical Acumen: Familiarity with software development processes Agile Scrum and technology concepts.
Problem-Solving: Strong analytical and problem-solving skills. Ability to identify challenges and break down complexity into incremental and creative solutions.
Data-Driven Approach: Proficiency in using data to inform product decisions and measure success.
Strategic Thinking: Strong strategic mindset with the ability to translate high-level goals into actionable plans and deliverables.
User-Centric Focus: A passion for understanding user needs and delivering exceptional user experiences.

Recruiting Process

• Step 1 - Video call: Talent Acquisition interview
• Step 2 - Video call: Hiring Manager interview
• Step 3 - Video call: Team interviews
• Step 4 - Final Case Study & Presentation
• Step 5 - Offer & reference check
• Welcome aboard!

Global Benefits & Perks at CharterUP

We believe great people can live anywhereand they deserve great benefits too. While offerings may vary slightly by location we prioritize hiring near our hubs in Austin Atlanta Miami and Denver as we grow our global team.

• Remote-First Flexibility: Work from anywhere we hire with built-in flexibility. U.S.-based employees may reside in any of our 19 approved states.
• Comprehensive Health & Wellness: Medical dental and vision insurance mental health support virtual care gym discounts and family-building the U.S. we cover 100% of premiums for employees. International benefits align with local standards.
• Time Off to Recharge: Paid time off so you can truly unplug. U.S.: 15 PTO days (increasing to 20 after 2 years) 8 paid holidays. International policies vary by country.
• Financial Peace of Mind: Company-paid life short-term and long-term disability insurance where available.
• Performance-Driven Culture: Join a fast-moving ambitious and collaborative team that wins together.
• Referral Rewards: Earn bonuses for bringing top talent to the team.
• Planning for the Future: Long-term financial planning support. U.S.: 401(k) plan. International: region-specific savings programs where applicable.
• Top-Tier Tech: Choose a Mac or PC plus monitor keyboard and mouse to hit the ground running.

CharterUP is an Equal Opportunity Employer. We are committed to creating an inclusive accessible and respectful workplace. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity or expression age national origin ancestry disability medical condition marital status veteran status or any other protected characteristic in accordance with applicable federal state and local laws in the United States and Canada. If you require accommodation during the recruitment process please let us know. CharterUP is committed to providing reasonable accommodations during the hiring process. If you need assistance or an accommodation please contact your recruiter.

Hiring Locations: CharterUP U.S.-based candidates and employees must reside in one of the following states: Arizona California Colorado Florida Georgia Hawaii Mississippi Missouri North Carolina New Hampshire Nevada New York Oklahoma South Dakota Tennessee Texas Utah Washington and Wyoming.

We hire in the U.S. and Canada and are actively expanding our global footprint.