Client Experience Insights Coordinator
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Job Location:
Pontiac, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This position is focused on capturing and analyzing data for the Client Experience team. Must be comfortable working with data communicating and collaborating with leaders throughout the company with a high level of accountability.
WHAT YOU WILL BE DOING
- Analyzing data to influence decision making and strategic planning.
- Provides reporting trends and analysis to leadership on a daily weekly and monthly basis to ensure Teams are hitting our company goals and KPIs.
- Completes ad-hoc reporting request in a timely manner as they come in from various business units throughout the company.
- Finds efficiencies to improve processes.
- Holds meetings to discuss technical requirements and ensure proposed solutions meet the needs of the business requesting reporting.
- Tests and ensures reporting and processes work as intended.
- Builds and designs new metrics and reporting as needed for new initiatives.
WHAT WE NEED FROM YOU
- High School Degree or equivalent
- 1 years experience in customer service (or related)
- Advanced math experience strongly preferred.
- Strong excel skills.
- Comfortable with coding languages like python.
- Strong mentorship skills you can teach newer team members how to learn.
- Excellent written and verbal communication skills.
- Excellent organizational and time management skills.
- Ability to multi-task and successfully work in a fast-paced self-directed environment.
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
- Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
DISCLAIMER
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
United Wholesale Mortgage partners with independent mortgage brokers to help them provide unparalleled client experience, best-in-class turn times, and competitive rates
