ICX Consultant
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Experience Consultant: JL2
Maersk is looking for a candidate to take up the role of a Integrated Customer Experience Consultants in Lagos Nigeria. This position would involve Delivering a superior Customer experience to our customers proactively identifying issues and mitigating them and ensuring issues raised are resolved quickly. The position holder will also collaborate with other teams act as the first point of contact for customers and actively building strong relationships with FMCG customers.
This is an exciting career opportunity to work in a multinational company that makes global trade happen. You will be interacting daily with colleagues internationally giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer:
At Maersk youll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued FMCG customers. No matter our role in the Region our end goal is to simplify the lives of our customers through integrated logistics. This is done through seamless processes best in class digital solutions and great customer service. So we offer:
- Results orientation.
- Improved commercial and leadership capabilities.
- Interaction within broader Area for best practice sharing.
- Creating network within the global organization
- Understand market and customer drivers.
- Improve understanding of how best to generate profit for Maersk.
Moreover you will expand your customer network and enrich your market and product knowledge while enhancing the Maersks leadership position and contributing to the continuous success of the Maersk Nigeria organization.
We are seeking a customer-centric professional to deliver exceptional customer experiences for our FMCG customers. As an Integrated Customer Experience Consultant you will act as the primary point of contact proactively identify and mitigate issues and ensure timely resolution. You will also collaborate with internal teams build strong relationships with customers and identify up-selling opportunities.
Key Responsibilities:
- Update and create customer-specific IOPs
- Monitor KPIs and adhere to standard processes
- Act as the primary point of contact for assigned FMCG customers
- Ensure smooth execution of shipments
- Identify and execute up-selling opportunities
- Build strong relationships with customers and understand their business needs
- Lead the team to achieve best-in-class customer experience
- Proactively involve in project roll-out and seek continuous improvement opportunities
Requirements:
- Minimum BSc or masters degree/MBA in Marketing Sales or Business-related course
- At least 2 years experience in shipping/freight forwarding industry preferred
- Good knowledge of import and export processes including customs clearance.
- Proficient in Microsoft Office tools (Excel Word PowerPoint)
- Fluent in English (written and oral)
- Strong interpersonal and communication skills
- Passion for customer experience
- Pro-active person with a service-oriented mindset Dedicated decisive and result-oriented with a can-do attitude
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Contract
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
