Field Service Manager

The Field Service Manager is responsible for overseeing field service operations related to steam turbine maintenance and repairs. This role involves managing a team of technical field service advisors turbine mechanics and third part contractors coordinating overhaul projects and ensuring quality standards are met while maintaining a safe working environment. The manager will also be involved in client communication and strategic planning to drive the success and growth.

Qualifications:

Bachelors degree in Mechanical Engineering or a related field (preferred).

Previous experience in a similar role preferably in the steam turbine industry.

Strong leadership and management skills.

Excellent project management skills with the ability to multitask and prioritize.

In-depth technical knowledge of steam turbine systems.

Excellent communication and interpersonal skills.

Ability to work effectively in a fast-paced and dynamic environment.

Proficiency in Microsoft Office and project management software.

Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.

Job Responsibilities:

Responsible for legal and regulatory compliance with obtaining necessary licenses and permits to operate in different states. Ensures compliance with HSE and industry-specific regulations and standards.

Recruits train and manage skilled and experienced technical field advisers turbine mechanics and support staff.

Leads and provides guidance mentorship and support to field service personnel

Provides comprehensive training on steam turbine operation maintenance repair safety protocols and customer service.

Ensures Supply Chain Management Processes and Procedures are in place and followed to meet demands of operations.

Ensures adequate inventory management to minimize quality of service.

Develops and implements robust health safety and environmental protocols and procedures to ensure the well-being of team members and compliance with regulations.

Ensure proper personal protective equipment (PPE) and enforce safety measures at all job sites.

Implement quality control measures for disassembly reassembly and FME

Plans coordinates schedules service projects and adheres to timelines and budgets.

Primary point of contact for field service activities and maintains a strong relationship with clients to understand their needs and expectations.

Delivers and maximizes solutions for high quality service for customer satisfaction.

Prepare regular daily and final reports on field service activities including project status performance metrics and customer feedback.

Maintains accurate documentation of field service activities including work orders service reports and equipment manuals.