Club Services Coordinator (Thai & English Speaking)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To serve as the key contact point for our Club Points Owners providing customer services and reservation services in the language of their choice. To also liaise closely with the Contract Administration and Financial Services departments ensuring contracts are processed and payments collected in an accurate and timely manner.
Key Responsibilities:
- Provide a high level of customer service for Club Points Owners through the Club Services centre website and various communication channels ensuring a high level of customer satisfaction.
- Ensure Club Owners Points and other reservations are handled in a timely courteous and efficient manner.
- Handle all customer concerns or complaints to a satisfactory resolution.
- Establish and maintain an excellent working relationship with exchange companies alliance partners Minor Hotels and other MINOR departments.
- Encourage use of Club Resorts to achieve a high occupancy and maximum use of space.
Qualifications :
- Bachelor degree (desirable)
- Excellent Thai & English languages both written and spoken forms. Other languages an advantage.
- Minimum of two (2) years relevant work experience.
- Prior experience in timeshare vacation ownership call center or hospitality-related business is strongly preferred.
- Excellent computer skills with a good understanding of reservation software systems.
- Strong customer service ethics. Ability to handle difficult situations and complaints from customers.
- Strong communication and written skills
- Well organised high level of attention to detail ability to communicate effectively with other departments.
- Team member with strong work ethics flexible in approach and supportive of others (essential).
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Remote Work :
No
Employment Type :
Full-time
Key Skills
- Gems Jewellery
- General Services
- Account Development
- Animation
- Customer Care Service
- Blackberry
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
