DutchGerman Speaking Customer Service Intern Order Management

As an order management intern you are responsible for the wing to wing management of the order starting from order entry working with the plant/production for scheduling the order and with the customer to eliminate possible roadblocks until the order is delivered and invoiced. The focus of your role will be timely and accurately entering the orders and proactively communicating with customers and the stakeholders. You will also be responsible for customer queries both in written and over phone.

Tasks and responsibilities:

Order management

• Processing orders

• Managing order related issues to enable delivery to customers on time in full and to invoice accurately

• Handling special queries urgencies with continuous professional communication with our existing customers and stakeholders

 Account Management

• Handling queries to meet customer expectations

• Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP 

Qualifications :

• Ongoing studies in university/college preferably in the field of Economics/Logistics/Sales/Marketing/PR

• Advanced level of the language of English skills

• Dutch or German language skills

• Accuracy and attention to details

• Time management and allocation of priorities

• Effective and professional verbal and written communication both with internal and external customers

• Customer service attitude with ownership on any kind of queries

• Logical thinking analytical mindset good problem-solving capability

• Strong IT skills including Google Workspace (mainly sheets and e-mail)

• Team Player

 What we offer:

• Motivated professional team

• Family-friendly and environmentally conscious corporate culture

• Value-creating tasks and challenges

• Competitive salary

• Flexible work schedule with 30 - 40 hours/week

• Cafeteria

• Being part of a multilingual dedicated supportive and positive team

• Candidate will be hired through Student association/ student cooperative

• Place of work: 1 day in the office (Budapest Váci Greens) home office

• Regular training development opportunities

• Employee referral bonus

• 2475 HUF/ hour (gross) benefits

Additional Information :

As an inclusive company Veolia is committed to diversity and gives equal consideration to all applications without discrimination.

Remote Work :

No

Employment Type :

Intern