Rooms Controller Manager

Seeking a dynamically motivated multi-tasked individual for the position of Rooms Controller Manager. The Rooms Controller Manager would be responsible for daily room allocation and assist in leading the operations of the Front Office department; including providing support coaching and directing over 100 Front Office Employees. The Rooms Controller Manager will work closely with other departments within the Rooms Division such as Housekeeping Fairmont Gold as well as all other departments in the hotel.

• Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement Health and Safety and guest experience initiatives.
• Ability to work effectively and provide support in a large team with shared responsibilities
• Oversee daily room inventory and assignments ensuring all guest requests are noted and inventory is balanced.
• Appropriately prepare for loyalty members and VIP arrivals (pre-arrival communication welcome drink invitations amenity program welcome cards etc.)
• Ensure service standards are met and exceeded i.e. LQA and brand Audits anticipation of guest needs up-selling All loyalty enrollments etc.
• Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas. Assisting the leadership team in preparing room moves appropriate room options and assistance.
• Support Groups and Conventions from a Front Office perspective from pre-convention to post-convention stage.
• Liaise with key departments (Housekeeping Engineering Food & Beverage Royal Service   Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure and allocations.
• Assist as needed to ensure the success of daily hotel operations including welcoming and acknowledging guests during check-in and out moments according to company standards.
• Participating in Preventative Maintenance and General Clean room programs with Housekeeping and Engineering.
• Liaise with VIP parties (i.e. State Visits) special attention guests ensuring that accommodation is in order all rooming requests are met.
• Liaise with the F&B team to ensure proper communication of amenities and guest requests.
• Thorough knowledge of function bookings and their effect on lobby and public areas
• Attendance at all required Hotel meetings
• Thorough knowledge of emergency procedures (Emergency Preparedness Manual) and general crisis situation procedures
• Supporting administrative tasks such as responding to guest inquiries emails phone calls and office supply management.
• Assist leadership in clearing daily departures.
• Facilitate the advancement of hotel initiatives through active representation of the Front Office in hotel committees.
• All other duties as assigned

Qualifications :

• Knowledge of Micros Fidelio Opera and Microsoft Office Applications
• Minimum of two years previous Front Office supervisory experience at a mid-sized to large hotel
• Highly organized career and result oriented with the ability to be flexible with hours days off assignment and additional duties
• Highest Guests Service skills talent and knowledge with the vision and ability to lead employees to excellence
• Post-Secondary School Education with Diploma in Hotel Management an asset

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling pushing pulling lifting
• Frequent ascending or descending ladders stairs and ramps
• Must be able to work evenings weekends holidays and overnight

Additional Information :

Whats in it for you 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness Sustainability and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

Another stunning chapter for the iconic Fairmont Royal York has begun and we invite you to be a part of it. If you are passionate about hospitality driven by excellence and eager to contribute to an esteemed institution we want to hear from you. Join us and help shape the future of one of Torontos most treasured landmarks. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:  

Our Commitment to Diversity & Inclusion: At Fairmont Royal York we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we provide equal access to opportunities. We welcome applications from all qualified candidates. 

Remote Work :

No

Employment Type :

Full-time