Senior B2B Travel agent
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Job Location:
Monthly Salary:
Posted on:
11-10-2025
Vacancies:
1 Vacancy
Job Summary
Position: Senior Travel Agent
Location: remote Portugal or hybrid Lisbon (candidates discretion)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Assist travellers with best-in-class personalized support
- Solve issues with any travel or tech related help they may require ranging from standard platform queries to last-minute emergency travel situations
- Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further companys success
- Build meaningful relationships across global teams
- Provide feedback to product and engineering team necessary for product improvement
- Meet and exceed KPIs.
REQUIREMENTS:
- Native/fluent in English (C1) both oral and written.
- Previous working experience in a customer service roles ideally covering travel and hotel segments
- Previous experience working with GDS systems (Sabre Amadeus Galileo) is mandatory
- Metrics driven as an indicator and motivator of success
- A skilled communicator who enjoys creating personalized verbal and written communication
- A team player who thrives in collaborating giving and receiving feedback and lifting others up
- Computer literate and confident using tools such as Gmail Zendesk Slack and Salesforce as well as our unique in-house travel customer service platform
- Flexibility to work non-traditional shifts (early mornings late evenings and weekends) as we scale our support organization
- Working schedule: Monday to Sunday 07 AM - 10 PM rotating schedules.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Generous medical plans dental and vision benefits with premiums
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Mental health support
- Connectivity stipends
For any questions email
Key Skills
- Athletics
- Fitness
- Facilities Management
- Agriculture
- Communication
- Archicad
