Associate

Taguig - Philippines

Monthly Salary: Not Disclosed

Posted on: 11-10-2025

Vacancies: 1 Vacancy

Job Summary

Work Setup: Onsite in McKinley Taguig / Pasay

Shift Schedule: Day shift; 5-day work including Saturday

Target Start Date: On or before October 20

Requirements:

At least 1.5 years as a voice CSR inbound and/or outbound in an international account

Responsibilities:

The customer service team member is the first point of contact for customers for delivering exceptional service and support. This role involves handling inquiries resolving issues and maintaining customer satisfaction across various communication channels such as phone or chat. Mentioned below are key duties:

Respond to customer inquiries promptly and professionally via phone email or chat.
Resolve product or service issues by clarifying the customers complaint determining the cause and offering appropriate solutions. Maintain accurate records of customer interactions and transactions. Follow communication procedures guidelines and policies.
Escalate unresolved issues to the appropriate internal teams.
Provide feedback on the efficiency of the customer service process.
Stay updated on product knowledge promotions and company policies.
Good English communication skills

Work Setup: Onsite in McKinley Taguig / Pasay Shift Schedule: Day shift; 5-day work including Saturday Target Start Date: On or before October 20 Requirements: At least 1.5 years as a voice CSR inbound and/or outbound in an international account Responsibilities: The customer service team member is ...