About HelpGrid
HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery post-sale engagement and customer support helping our clients recover 1015% more revenue from existing fact our work drove over $35 million in additional revenue for our clients last year alone.
What started as a small but mighty support team has grown into a full-scale revenue engine and now a tech company. Weve built custom internal tools to optimize conversations scale faster and deepen customer connection and were now turning those tools into software products powered by AI and automation.
Whether youre a closer a creative a builder or a systems thinker theres room to grow with us. We care about performance but we care just as much about people and were building a place where both can thrive.
Were growing fast and were looking for people who want to grow with us.
About the Role
We are seeking a Senior Accountant to join our U.S.-based subsidiary which develops and operates help desks for clients across the eCommerce industry. As the business transitions from central finance oversight to greater financial autonomy this role will be instrumental in building robust financial management and reporting processes that support growth and accountability.
The Senior Accountant will serve as the lead finance professional within the subsidiary responsible for accurate and timely reporting implementing strong controls and acting as a trusted business partner to the CEO and leadership team. This is a hands-on high-impact position for a technically strong and commercially minded accountant who thrives in a dynamic fast-moving environment.
Key Responsibilities
Financial Reporting & Accounting
Prepare and deliver accurate P&L Balance Sheet and Cash Flow statements on a monthly quarterly and annual basis.
Ensure compliance with GAAP and group accounting policies.
Manage account reconciliations and resolve discrepancies between financial and operational data.
Oversee accounts receivable accounts payable payroll and expense management.
Ensure timely and compliant delivery of end-of-year tax returns (e.g. 1099s W8s) and handle sales tax/VAT requirements in both U.S. and international contexts.
Business Partnering & Insight
Partner closely with the CEO and management team to provide clear actionable financial insights.
Conduct variance analysis and identify key drivers behind performance trends.
Support budgeting forecasting and cash flow planning in alignment with group finance.
Proactively highlight financial risks and opportunities ensuring leadership is equipped for data-informed decisions.
Process Improvement & Controls
Assess and improve existing financial workflows approval systems and reporting tools.
Automate repetitive accounting processes to improve accuracy and speed.
Ensure full compliance with internal controls policies and external regulations.
Establish clear and efficient communication channels between the subsidiary and central finance escalating issues when necessary.
Leadership & Culture
Act as a cultural anchor embedding financial discipline transparency and accountability into the organization.
Mentor and guide team members where applicable fostering continuous improvement and ownership.
Uphold ethical standards and collaborative behavior when engaging with both divisional and group colleagues.
Qualifications
Required Skills & Experience
Active CPA qualification.
Advanced proficiency in Microsoft Excel (pivot tables VLOOKUP advanced formulas).
Strong understanding of U.S. GAAP (IFRS knowledge is a plus).
Hands-on experience with accounting software such as QuickBooks Microsoft Dynamics 365 or ERP systems.
57 years of progressive accounting experience with responsibility for financial reporting.
Proven track record in process improvement and automation initiatives.
Preferred Experience
Experience supporting or partnering directly with business leadership or CEOs.
Exposure to multi-entity or international accounting environments.
Ability to interpret and communicate complex financial data to non-finance stakeholders.
Personal Attributes
Proactive and assertive able to take initiative and drive improvement.
Commercially aware understanding how numbers connect to business performance.
Strong interpersonal and communication skills able to work confidently with senior leaders.
Detail-oriented organized and reliable under tight deadlines.
Balanced approach to independence and collaboration knowing when to escalate to central finance.
Employment Details
Department: Finance
Reports To: CEO
Type: Full-time
Location: Remote / U.S. Time Zone
Equal Opportunity Employer
We are committed to equality of opportunity welcoming diverse candidates and fostering a work environment free from discrimination on the basis of race color ancestry national/regional or ethnic origin religious beliefs sex gender identity sexual orientation marital or family status age or physical impairments.
About HelpGridHelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery post-sale engagement and customer support helping our clients recover 1015% more revenue from existing fact our work drove over $35 million i...
About HelpGrid
HelpGrid is a performance-driven growth partner for eCommerce brands in the health and wellness space. We specialize in abandoned cart recovery post-sale engagement and customer support helping our clients recover 1015% more revenue from existing fact our work drove over $35 million in additional revenue for our clients last year alone.
What started as a small but mighty support team has grown into a full-scale revenue engine and now a tech company. Weve built custom internal tools to optimize conversations scale faster and deepen customer connection and were now turning those tools into software products powered by AI and automation.
Whether youre a closer a creative a builder or a systems thinker theres room to grow with us. We care about performance but we care just as much about people and were building a place where both can thrive.
Were growing fast and were looking for people who want to grow with us.
About the Role
We are seeking a Senior Accountant to join our U.S.-based subsidiary which develops and operates help desks for clients across the eCommerce industry. As the business transitions from central finance oversight to greater financial autonomy this role will be instrumental in building robust financial management and reporting processes that support growth and accountability.
The Senior Accountant will serve as the lead finance professional within the subsidiary responsible for accurate and timely reporting implementing strong controls and acting as a trusted business partner to the CEO and leadership team. This is a hands-on high-impact position for a technically strong and commercially minded accountant who thrives in a dynamic fast-moving environment.
Key Responsibilities
Financial Reporting & Accounting
Prepare and deliver accurate P&L Balance Sheet and Cash Flow statements on a monthly quarterly and annual basis.
Ensure compliance with GAAP and group accounting policies.
Manage account reconciliations and resolve discrepancies between financial and operational data.
Oversee accounts receivable accounts payable payroll and expense management.
Ensure timely and compliant delivery of end-of-year tax returns (e.g. 1099s W8s) and handle sales tax/VAT requirements in both U.S. and international contexts.
Business Partnering & Insight
Partner closely with the CEO and management team to provide clear actionable financial insights.
Conduct variance analysis and identify key drivers behind performance trends.
Support budgeting forecasting and cash flow planning in alignment with group finance.
Proactively highlight financial risks and opportunities ensuring leadership is equipped for data-informed decisions.
Process Improvement & Controls
Assess and improve existing financial workflows approval systems and reporting tools.
Automate repetitive accounting processes to improve accuracy and speed.
Ensure full compliance with internal controls policies and external regulations.
Establish clear and efficient communication channels between the subsidiary and central finance escalating issues when necessary.
Leadership & Culture
Act as a cultural anchor embedding financial discipline transparency and accountability into the organization.
Mentor and guide team members where applicable fostering continuous improvement and ownership.
Uphold ethical standards and collaborative behavior when engaging with both divisional and group colleagues.
Qualifications
Required Skills & Experience
Active CPA qualification.
Advanced proficiency in Microsoft Excel (pivot tables VLOOKUP advanced formulas).
Strong understanding of U.S. GAAP (IFRS knowledge is a plus).
Hands-on experience with accounting software such as QuickBooks Microsoft Dynamics 365 or ERP systems.
57 years of progressive accounting experience with responsibility for financial reporting.
Proven track record in process improvement and automation initiatives.
Preferred Experience
Experience supporting or partnering directly with business leadership or CEOs.
Exposure to multi-entity or international accounting environments.
Ability to interpret and communicate complex financial data to non-finance stakeholders.
Personal Attributes
Proactive and assertive able to take initiative and drive improvement.
Commercially aware understanding how numbers connect to business performance.
Strong interpersonal and communication skills able to work confidently with senior leaders.
Detail-oriented organized and reliable under tight deadlines.
Balanced approach to independence and collaboration knowing when to escalate to central finance.
Employment Details
Department: Finance
Reports To: CEO
Type: Full-time
Location: Remote / U.S. Time Zone
Equal Opportunity Employer
We are committed to equality of opportunity welcoming diverse candidates and fostering a work environment free from discrimination on the basis of race color ancestry national/regional or ethnic origin religious beliefs sex gender identity sexual orientation marital or family status age or physical impairments.
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