Field Engineer 2

Providence, RI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Desktop Support Technician

Job Location Type - In person

Location Providence RI 02903

Job type 12 months

Shift Schedule 1^st shift

Number of Openings - 2

Job Description:

About the Role

We are seeking a motivated and customer-focused Desktop Support Technician to join our team in Providence/Albion Rhode Island. This role involves performing break-fix support installations troubleshooting and upgrades for computer-related equipment including desktops laptops printers and networking devices.

Candidates with 1 2 years of technical experience are preferred.

Key Responsibilities

Perform break-fix installation and diagnostic services for desktop & laptop computers printers and peripheral devices.
Support software and hardware troubleshooting re-imaging and system upgrades.
Execute installs moves adds and changes (IMAC) as required by clients.
Test and verify PCs networks and client-approved applications to ensure full functionality.
Provide follow-up on unresolved issues and escalate as needed for resolution.
Maintain a high degree of professionalism in interactions communication and appearance.
Ensure customer satisfaction throughout the service delivery process.

Required Skills

High School Diploma or GED required; an associate degree or certification in IT is preferred.
1 2 years of technical experience preferred; entry-level candidates with strong work ethics may be considered.
Experience supporting Windows 7 and newer operating systems.
Familiarity with Lenovo Apple and printer hardware.
Experience in network troubleshooting and basic software installations.
Excellent customer service and communication skills.

Preferred Skills

PC/Laptop Break-Fix experience
Troubleshooting and software installation experience
Knowledge of Networking basics and printer connectivity
Experience using Lenovo hardware or Apple devices

Job Title: Desktop Support Technician Job Location Type - In person Location Providence RI 02903 Job type 12 months Shift Schedule 1st shift Number of Openings - 2 Job Description: About the Role We are seeking a motivated and customer-focused Desktop Support Technician to join o...