Customer Support Engineer-DERMS

Melbourne, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Support Engineer-DERMS

Location: Melbourne FL (onsite)

Job Type: Full time

Job Description

Provide L2/L3 support for DERMS functions distributed energy resources (solar wind batteries EVs) and grid operations.

3 years of experience in application support energy management systems or grid operations platforms.

Familiarity with SCADA ADMS EMS OMS or other grid management systems.

Ensure system stability scalability and performance during high load conditions.

Collaborate with dispatchers field crews and utility operators to resolve operational issues.

Perform incident management problem resolution and RCA for critical system issues.

Support release management including testing deployment and validation of patches and upgrades.

Document knowledge articles runbooks and storm response best practices.

Provide customer training simulations and workshops on OMS storm features.

Drive process and tool improvements to reduce restoration times and enhance outage communications

Ensure adherence to ITIL processes for incident problem and change management

Job Title: Customer Support Engineer-DERMS Location: Melbourne FL (onsite) Job Type: Full time Job Description Provide L2/L3 support for DERMS functions distributed energy resources (solar wind batteries EVs) and grid operations. 3 years of experience in application support energy management sys...