Senior IT & Desktop Support Technician

Watsonville, CA - USA

Yearly Salary: $ 50000 - 70000

Experience Required: 5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

() is seeking a Senior IT and Desktop Support Technician to help manage IT operations for our clients in the Monterey Bay area. We are looking for someone who is ready to make a difference and help us build the future of security-focused IT services.

As a member of the IT Team you will be responsible for the hands-on management and support of our clients IT systems. This includes installing configuring testing deploying maintaining troubleshooting and supporting hardware software and networking for users within a mixed Windows environment.

The ideal candidate should have strong technical proficiency and excellent interpersonal skills. This position requires to work 100% onsite in Watsonville CA.

Responsibilities:

Maintain and administer hundreds of computer systems and related computing environments including computer hardware servers software and networking devices.
Troubleshoot and resolve technical issues related to hardware software and networks.
Work closely with the remote helpdesk team to resolve tickets
Computer Installations and Imaging
Maintain IT asset inventory and documentation of system configurations and processes.
Software Management & Installations
Network and networking device troubleshooting
Participation in periodic security audits accountable for ensuring security controls are adhered to systems are secure and unauthorized access is prevented.
Assist in documentation and implement IT policies and procedures.

Requirements

BS/BA Degree in Information Technology Computer Science or comparable experience/certifications in an IT related field.
Minimum 5 years of experience as experience in IT support system administration or related technical roles.
Well versed in a broad set of technologies including networking storage service desk cybersecurity virtualization cloud infrastructure (IaaS PaaS) etc.
- Microsoft Windows Linux
- Active Directory Office365
- Enterprise Networking
- Virtual environments
- Storage technologies
Endpoint Management Computer Imaging
Experience deploying and supporting cloud-based applications
Knowledgeable with cybersecurity Best Practices HIPAA and/or HITECH requirements.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Excellent English verbal/written communication and interpersonal skills.

Preferred Qualifications:

Healthcare-related IT Experience and/or industry knowledge is a plus
Experience working with remote/offshore teams
Project Management Training or experience (including software) preferred
Background working with an MSP or MSSP environment is an added advantage

Benefits

Position Type: Full-time
Work Location: 100% on-site in Watsonville California. Candidates must reside near or within a 30-minute radius of the city.
Compensation: $ annually depending on experience
Professional Growth: Amazing upward mobility in a rapidly expanding company.
Innovative Culture: Be part of a team that leverages AI and cutting-edge technologies.

About Us: HEROIC Cybersecurity () is building the future of cybersecurity. Unlike traditional cybersecurity solutions HEROIC takes a predictive and proactive approach to intelligently secure our users before an attack or threat occurs. Our work environment is fast-paced challenging and exciting. At HEROIC youll work with a team of passionate engaged individuals dedicated to intelligently securing the technology of people all over the world.

Required Skills:

BS/BA Degree in Information Technology Computer Science or comparable experience/certifications in an IT related field. Minimum of 5 years of experience in IT support system administration or related technical roles. Well versed in a broad set of technologies including networking storage service desk cybersecurity virtualization cloud infrastructure (IaaS PaaS) etc. Microsoft Windows Linux Active Directory Office365 Enterprise Networking Virtual environments Storage technologies Endpoint Management Computer Imaging Experience deploying and supporting cloud-based applications Knowledgeable with cybersecurity best Practices HIPAA and/or HITECH requirements. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent English verbal/written communication and interpersonal skills. Proven ability to manage multiple projects and prioritize effectively. Excellent problem-solving communication and leadership skills. Ability to work 100% onsite in Watsonville CA.

Required Education:

BS/BA Degree in Information Technology Computer Science or comparable experience/certifications in an IT related field.

The ideal candidate should have strong technical proficiency and excellent interpersonal skills. This position requires to work 100% onsite in Watsonville CA.

Responsibilities:

Maintain and administer hundreds of computer systems and related computing environments including computer hardware servers software and networking devices.
Troubleshoot and resolve technical issues related to hardware software and networks.
Work closely with the remote helpdesk team to resolve tickets
Computer Installations and Imaging
Maintain IT asset inventory and documentation of system configurations and processes.
Software Management & Installations
Network and networking device troubleshooting
Participation in periodic security audits accountable for ensuring security controls are adhered to systems are secure and unauthorized access is prevented.
Assist in documentation and implement IT policies and procedures.

Requirements

BS/BA Degree in Information Technology Computer Science or comparable experience/certifications in an IT related field.
Minimum 5 years of experience as experience in IT support system administration or related technical roles.
Well versed in a broad set of technologies including networking storage service desk cybersecurity virtualization cloud infrastructure (IaaS PaaS) etc.
- Microsoft Windows Linux
- Active Directory Office365
- Enterprise Networking
- Virtual environments
- Storage technologies
Endpoint Management Computer Imaging
Experience deploying and supporting cloud-based applications
Knowledgeable with cybersecurity Best Practices HIPAA and/or HITECH requirements.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Excellent English verbal/written communication and interpersonal skills.

Preferred Qualifications:

Healthcare-related IT Experience and/or industry knowledge is a plus
Experience working with remote/offshore teams
Project Management Training or experience (including software) preferred
Background working with an MSP or MSSP environment is an added advantage

Benefits

Position Type: Full-time
Work Location: 100% on-site in Watsonville California. Candidates must reside near or within a 30-minute radius of the city.
Compensation: $ annually depending on experience
Professional Growth: Amazing upward mobility in a rapidly expanding company.
Innovative Culture: Be part of a team that leverages AI and cutting-edge technologies.