AudioVideo & Window Shading Technical Support

SUMMARY:

Initiates coordinates and executes technical support to dealers and installers in the audio/video shading and window covering industry.

DUTIES AND RESPONSIBILITIES:

• Answers and handles telephone calls in a professional and timely manner; takes accurate and detailed notes with high degree of professionalism and courtesy.
  
• Exercises considerable judgment and discretion in handling support-related inquiries.
  
• Coordinates and schedules troubleshooting appointments ensuring all parties are informed of and kept abreast of schedules.
  
• Assists dealers with on-site installation questions and technical troubleshooting.
  
• Generate and edit Excel spreadsheets with data charts and graphs.
  
• Proficient in editing and writing installation and troubleshooting documents.
  
• Answering dealer inquiries schedule on-site appointments and follow up with dealers about their support case.
  
• Creating Support Cases and Sales Orders promptly ensuring the necessary products or parts ship in a timely manner.
  
• Performing data entry tasks for support figures metrics and other relevant information to maintain an organized and accessible filing system.
  

Requirements

QUALIFICATIONS:

• Two to four years related experience or equivalent.
  
• Basic competence in duties and tasks of supervised employees.
  
• Strong organizational problem-solving and analytical skills
  
• Ability to manage priorities and workflow
  
• Excellent customer service and interpersonal skills.
  
• Good judgment with the ability to make timely and sound decisions
  
• Creative flexible and innovative team player
  
• Commitment to excellence and high standards.
  
• Excellent written and verbal communication skills.
  
• Versatility flexibility and a willingness to work within constantly changing priorities with enthusiasm.
  
• Proficient in Microsoft Suite
  
• Technical/Mechanical background
  
• AV Installation background preferred
  

Benefits

Job Type: Full-time

Salary: Starting from $45000 per year

Benefits:

• 401(k)
  
• Dental insurance
  
• Disability insurance
  
• Employee assistance program
  
• Health insurance
  
• Health savings account
  
• Life insurance
  
• Paid time off
  
• Retirement plan
  
• Vision insurance
  

Schedule:

• Monday to Friday
  

Ability to commute/relocate:

• Austin TX 78758 (Preferred)
  

Education:

• High school or equivalent (Preferred)
  

Experience:

• Technical support: 2 years (Preferred)
  

Work Location:

• One location
  

Companys website:

Benefit Conditions:

• Waiting period may apply
  
• Only full-time employees eligible
  

Work Remotely:

• No