Healthcare Practice Secretary (ZR28391JOB)

Davao City - Philippines

Monthly Salary: PHP 8 - 8

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Schedule:

35 hours per week fixed schedule arrangement with GMT time zone coverage
Monday to Friday 8:30am to 5pm
Client Time zone: GMT (United Kingdom)

Responsibilities:

Respond quickly and professionally to patient emails through the practice CRM system
Manage web chat inquiries and provide timely patient support
Follow up with patients who have completed self-test quizzes on the practice website
Support the current secretary during medical leave and transition periods
Book surgical appointments when patients confirm their preferred dates
Handle repeat prescription requests and coordinate with the clinical team
Conduct video consultations and warmup calls with prospective patients
Manage patient communications and queries that require clinical knowledge follow-up
Coordinate with the telephone team on complex patient inquiries
Maintain professional patient relationships through various communication channels

Requirements:

Previous experience working in healthcare clinics (ophthalmology experience highly preferred)
Excellent written and verbal English communication skills with perfect spelling and grammar
Strong presentation skills and confidence conducting video calls via Zoom
Mature sophisticated communication style with ability to manage difficult patient situations
Hospitality-focused approach to patient care and customer service
Experience with CRM systems and online booking platforms
Professional home office setup with quiet distraction-free environment
Strong IT skills and comfort with healthcare technology platforms
Ability to reassure and educate patients with empathy and professionalism

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work-from-home
Immediate hiring

ZR28391JOB

Required Skills:

Required Education:

This is a remote position.Schedule: 35 hours per week fixed schedule arrangement with GMT time zone coverage Monday to Friday 8:30am to 5pm Client Time zone: GMT (United Kingdom) Responsibilities: Respond quickly and professionally to patient emails through the practice CRM system Manage web c...