Member Experience Manager

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business Since itsinceptionin 1957 Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members guests and more than17000 employees. We are the largest owner and operator of private clubs nationwide with 130 country clubs city clubs and athletic clubs. Our Clubs offer first-class amenities including championship golf courses modern workspaces handcrafted cuisine resort-style poolsstate-of-the-artracquet facilities fitness centers and much bea part of this incredible and inclusive team atInvited!

The Member Experience Manager supports the Director Member Experience or the General Manager in developing and executing activities that enhance the overall member experience at the club. This role is responsible for helping create and implement engaging event programming as well as managing the content and communication plan to keep members informed and connected. The Member Experience Manager will play a key role in ensuring that all interactions and events contribute to a welcoming and vibrant club community.

• Reports directly to the Director Member Experience or General Manager (if there is not a Director Member Experience to the Club)

• Support the execution of the membership experience strategic plan including onboarding programming communication and retention efforts ensuring a vibrant and connected member community that aligns with brand standards.

• Create and execute engaging programs and events that reflect the clubs unique member base product offerings and position incorporating feedback from members and committees.
• Focus on improving member retention through targeted At-Risk Member Intervention initiatives and personalized onboarding for new members to foster strong connections.

• Communicate effectively with members and employees across all channels ensuring consistent and concise messaging that highlights club activities and enhances member engagement.

• Create compelling storytelling and content-driven communications to promote club events programs and the overall ClubLife experience.

• Support the clubs growth by balancing quantitative goals (membership growth) and qualitative goals (member experience).

• Due to the dynamic nature of the club employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company club and department policies procedures and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members colleagues and staff.
• Follow safe working practices ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the teams success.

Required

• High school diploma or equivalent.
• A minimum of 2 years of experience in hospitality customer relations or marketing and communications.

Preferred

• Bachelors degree with a focus in business communications journalism public relations hospitality management or recreation.
• Experience in areas such as sales relationship management food and beverage operations customer service membership associations or fundraising.
• Possess a service-oriented mindset with the ability to make every member and guest feel valued.
• Friendly and personable with a positive can-do attitude demonstrating a willingness to go above and beyond to deliver an exceptional member experience.
• Strong communication skills across various channels including verbal written phone text and social media.
• Proven ability to work well under pressure effectively managing multiple tasks simultaneously.
• Strong organizational skills with keen attention to detail.
• Professional and welcoming phone demeanor.
• Exceptional listing skills with the ability to understand and respond to member and guest needs.
• Effective multitasker with strong time management and prioritization skills.
• Advanced in Microsoft Office applications including Word Outlook and Excel.
• Positive attitude with a collaborative team spirit.
• Experience with CRM systems particularly Salesforce.

• Must be able to stand walk and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments with potential exposure to dust fumes or gases.
• Capable of climbing ladders squatting kneeling reaching grasping twisting bending and folding/unfolding as required.
• Effective communication skills with sufficient visual acuity including talking and hearing.

• Computer
• Keyboard
• Telephone
• Copier
• General office supplies

• Attendance requirements for this position as outlined on the weekly schedule.

• Additional hours are required to meet deadlines of the position including weekends and/or holidays.

What We Offer

We believe in taking care of our team and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills experience education location andif youre in a non-exempt rolehours worked. While not all roles at Invited are full-time those full-time team members have access to a comprehensive benefits package that includes:

• Medical dental and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more Visit for full details.

Have more questions Check out ourInvited Jobswebsite for more details aboutClubLife the Employee Experience Company Benefits and Our Culture. Be a part of our Social Networks:LinkedInInstagramTwitterFacebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties responsibilities or not mentioned here may be assigned as needed to ensure the smooth operation of the Club.