Head of Digital Products & Services – Enterprise Communications
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About this role:
Reporting to the Head of Enterprise Communications this role leads a team of 25 professionals including 4 direct reports and is responsible for the strategy delivery and modernization of digital communication platforms across the enterprise. As an innovative leader this individual will drive transformation initiatives that enhance agility operational efficiency and employee enablement across Public Affairs while leveraging AI and automation to elevate the user experience. This position offers a hybrid work schedule and is based in Charlotte NC. The Wells Fargo job profile is Digital Product Management Director.
In this role you will:
Set and execute the strategic direction for enterprise-wide digital communication platforms
Lead the end-to-end product roadmap for the communications portfoliofrom ideation and development to launch and continuous optimization
Drive modernization of core product capabilities and operational processes delivering scalable enterprise-wide solutions
Oversee the deployment of AI and automation technologies to enhance user experience and achieve best-in-class standards
Establish governance structures performance frameworks and KPIs to ensure transparency accountability and measurable outcomes
Champion a culture of continuous improvement and operational excellence across all digital products and services
Collaborate with key partners across Public Affairs Communications Technology Risk and Supplier Enablement to align digital initiatives with enterprise goals
Lead organizational design workforce planning and talent development to build and sustain a high-performing digital product development content publishing and platform governance team
Required Qualifications:
8 years of digital product management experience or equivalent experience demonstrated through one or a combination of the following: work experience training military experience education
4 years of management or leadership experience
Desired Qualifications:
Experience leading enterprise-wide digital transformation initiatives in a regulated environment
Experience developing digital product strategies for enterprise-wide communication platforms
Experience influencing Technology partners and driving alignment across the enterprise
Experience building and scaling agile delivery models across cross-functional teams
Experience implementing AI or automation tools to improve user experience and efficiency
Experience modernizing platforms and processes for scalability and agility
Experience establishing governance KPIs and performance frameworks for digital products
Experience leading high-performing geographically dispersed teams
Office Locations:
1525 West W.T. Harris Boulevard - Charlotte NC
401 South Tryon Street - Charlotte NC
Posting End Date:
24 Oct 2025*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
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