Station Manager
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Join Our Team as a Station Manager Lead Manage and Drive Success!
Are you a dynamic leader with a passion for operational excellence and customer satisfaction Were looking for an experienced Station Manager to oversee the daily operations of our car rental station manage a high-performing team and ensure a smooth and efficient customer experience.
Key Responsibilities:
1. Operational Management:
Oversee day-to-day operations ensuring all processes run smoothly and efficiently.
Manage the availability maintenance and condition of the vehicle fleet.
Coordinate vehicle rentals returns and cleaning schedules for optimal efficiency.
2. Customer Service:
Ensure high levels of customer satisfaction by addressing inquiries resolving issues and managing complaints.
Train and support staff in delivering excellent customer service at every interaction.
3. Staff Management:
Recruit train supervise and evaluate station staff including rental agents and customer service representatives.
Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.
4. Sales and Financial Management:
Monitor and achieve sales targets including upselling additional services.
Manage the stations budget control operational costs and ensure profitability.
5. Fleet Management:
Oversee fleet operations ensuring vehicles are well-maintained clean and ready for rental.
Work closely with maintenance teams to ensure timely servicing and repairs.
Optimize fleet utilization to meet customer demand and minimize idle time.
6. Compliance and Safety:
Ensure all station operations comply with company policies industry regulations and legal requirements.
Maintain a safe and secure environment for both employees and customers.
Oversee proper documentation and record-keeping for all transactions.
What Were Looking For:
Proven leadership and management experience in a fast-paced environment.
Strong customer service skills and a focus on delivering exceptional results.
Sales-driven attitude with the ability to meet and exceed targets.
Excellent organizational and multitasking abilities.
Experience in fleet management and operational efficiency.
Why Join Us
Be part of a fast-growing company that values leadership and teamwork.
Lead a dynamic team and ensure high levels of customer satisfaction.
Enjoy opportunities for career growth and professional development.
If youre ready to take charge lead a team and drive success at our station apply today!
Europcar Mobility Group
Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We help to change the way you move is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services be it for a few hours a few days a week a month or more on-demand or on subscription relying on a fleet of more than 250.000 vehicles equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental with a premium positioning Goldcar - a frontrunner at providing low-cost car rental services in Europe and Fox-Rent-A-Car one of the main players in the car rental market in the US with a value for money positioning.
Customers satisfaction is at the heart of the Groups ambition and that of our more than 8000 employees everywhere we deliver our mobility solutions thanks to a strong network in over 130 countries.
Required Experience:
Manager
Key Skills
- Labor Cost Analysis
- Customer Service
- Employee Evaluation
- Store Management Experience
- Algebra
- Management Experience
- Process Improvement
- Profit & Loss
- Leadership Experience
- Supervising Experience
- Aviation Experience
- 3PL
About Company
Car rental and van rental worldwide. Discover very exciting offers and book online to save money with our convenient and hassle free booking. Find out more!
