Customer Service Specialist I The Woodlands, TX

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. All positions are onsite unless otherwise stated.

Job Description:
Aon Is Looking For A Customer Service Specialist

As part of an industry-leading team you will help empower results for our clients by delivering innovative and effective solutions as part of our business group within Aon Integramark a debt cancellation service administrator for the U.S. lending industry. This is a hybrid position in the The Woodlands TX office.

Aon is in the business of better decisions:

At Aon we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like:
Provide excellent customer service for inbound calls top-notch experience based on client parameters.
Provide outstanding inbound service to our customers by initiating benefits answering questions and handling complaints for Debt Cancellation programs
Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests.
Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
Engage in active listening with the customer confirming or clarifying information and defuse situations as needed.
Document details of customers inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.

Skills and experience that will lead to success:

• Provide excellent customer service for inbound calls top-notch experience based on client parameters.
• Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests.
• Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer confirming or clarifying information and defuse situations as needed.
• Document details of customers inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.

Education:

• College degree or equivalent work experience required.

How we support our colleagues:
In addition to our comprehensive benefits package we encourage an inclusive workforce. Plus our agile inclusive environment allows you to manage your wellbeing and work/life balance ensuring you can be your best self at Aon. Furthermore all colleagues enjoy two Global Wellbeing Days each year encouraging you to take time to focus on yourself. We offer a variety of working style solutions but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn share and grow helping you achieve your fullest potential. As a result at Aon you are more connected more relevant and more valued.

Aon values an innovative diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race color religion creed sex sexual orientation gender identity national origin age disability veteran marital domestic partner status or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide email

For positions in San Francisco and Los Angeles we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Salary:

• The salary range for this position (intended for U.S. applicants) is $35000 to $45000 annually. The actual salary will vary based on applicants education experience skills and abilities as well as internal equity and alignment with market data. The salary may also be adjusted based on applicants geographic location.