Front Office Manager S
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Job Location:
Saint Augustine, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Front Desk Manager is a key leader in delivering exceptional guest experiences. This role upholds and models the companys values fostering a culture of collaboration intuitive service and trans-local hospitality. The manager leads the front desk team with passion creativity and professionalism ensuring every guest interaction is memorable and personalized.
Key Responsibilities:
Leadership & Culture
- Uphold and role model the companys values encouraging the team to embody collaboration intuitive service and trans-local hospitality.
- Foster an environment of continuous growth through coaching mentoring and development.
- Actively participate in recruiting training scheduling supervising and motivating Guest Services associates.
- Create a transparent and inclusive team culture through daily line-ups weekly leadership meetings and monthly departmental meetings.
Guest Experience
- Demonstrate a passion for hospitality coaching the team to deliver exceptional service in every guest interaction.
- Encourage creative problem-solving to accommodate guest requests whenever possible.
- Serve as a tour guide for all hotel experiences using intuition to personalize each guests stay.
- Execute property events and activations for in-house and future guests.
Operations & Collaboration
- Collaborate with the team to complete daily tasks and uphold service standards.
- Partner with Housekeeping and Engineering to ensure rooms and facilities are maintained to the highest standards.
- Monitor reservation channels to ensure accurate and detailed guest information is captured.
- Maintain proper par levels of operational supplies within budget guidelines.
Safety & Emergency Preparedness
- Be knowledgeable in all matters related to guest and associate safety security and well-being.
- Respond swiftly and effectively to emergencies ensuring all associates are trained and compliant with safety protocols.
Strategic Partnership
- Act as a key partner to the General Manager and operations leadership team aligning on priorities and supporting a unified guest experience strategy.
- Maintain regular communication with the General Manager to provide updates share insights and adapt to operational needs.
- Champion hotel-wide initiatives (e.g. Lobby Ambassador Manager on Duty programs) ensuring effective communication and training across the team.
Qualifications:
- Proven experience in hotel front desk or guest services leadership.
- Strong interpersonal and communication skills.
- Ability to lead inspire and develop a high-performing team.
- Proficiency in hotel management systems and reservation platforms.
- Flexible schedule including weekends and holidays.
- Passion for hospitality and attention to detail.
Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Peachtree Group: The insight of hundreds of investments executed, the power of billions under management, and services designed to protect and grow investments.
