Senior Customer Success Analyst
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Job Location:
Manila - Philippines
Monthly Salary:
$ 2200 - 3000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Senior Customer Success Analyst/ Client Onboarding Specialist
Location: Remote
Compensation: The final offer is at the clients discretion and depends on the candidates interview result skills and experience.
- Philippines: USD $1800 $2300 / month
- Latin America: USD $2000 $2800 / month
- South Africa: USD $2200 $3000 / month
Industry: SaaS / AI / Data Automation
Schedule: Full-time 10 hours/ day shift for 5 days EST timezone Shifting schedule
Join a fast-growing technology company transforming how data and insights are delivered to enterprise clients. The platform leverages artificial intelligence to automate high-value workflows turning complex datasets into polished client-ready outputs within minutes.
Were looking for a Senior Customer Success Analyst/Client Onboarding Specialist to lead client onboarding training and success initiatives. This is a highly visible client-facing position where youll guide users through the platform deliver onboarding sessions and ensure they gain measurable value from day one.
The ideal candidate is polished confident and tech-savvy someone who thrives on teaching problem-solving and building trusted client relationships in a fast-paced environment.
Role SummaryThe Senior Customer Success Analyst/Client Onboarding Specialist is responsible for helping clients master the companys platform from initial onboarding through ongoing support. Youll manage training calls create educational resources and ensure customers are achieving success through the software. This role requires strong communication skills high energy and the ability to explain technical workflows with clarity and empathy.
Key Responsibilities
- Lead all client onboarding calls including live product walkthroughs and tutorials.
- Train customers on how to navigate and use our software to its fullest potential.
- Develop a deep understanding of the product and stay up to date on new features and updates.
- Stay up to date on all product features by monitoring updates from engineering closely.
- Serve as the go-to expert for customers during their onboarding phase.
- Collaborate with internal teams (Customer Operations Deck Operations Sales) to ensure smooth client transitions post-onboarding.
- Create short tutorial videos on how to use new product features.
- Gather feedback during onboarding to improve the customer experience and share insights with product and ops teams.
Required Skills & Qualifications
Experience
- 5 years in Customer Success Client Support or Account Management at a SaaS or technology company.
- Experience in fast-growing startups or tech-enabled service environments preferred.
- Background in data analytics or professional services environments a strong plus.
Technical Skills
- Excellent understanding of web-based SaaS platforms.
- Proficiency with CRM tools customer success platforms and analytics dashboards.
- Experience creating or delivering product training and support materials.
Communication Skills
- Clear confident spoken and written English with a neutral or easy-to-understand accent.
- Strong presentation and client engagement abilities.
- Comfortable on video and recorded tutorials.
Soft Skills
- High energy polished and self-motivated.
- Strong emotional intelligence and patience when teaching or resolving issues.
- Proactive problem-solver with excellent organization and attention to detail.
- Comfortable working cross-functionally and managing multiple clients simultaneously.
Why Join This Team
- Be part of a high-growth global technology company driving innovation through AI automation.
- Opportunity to own the client success function and shape customer experience strategy.
- Work directly with U.S. and international clients in a professional fast-paced SaaS environment.
- Flexible remote setup with competitive compensation aligned to regional market standards.
Required Experience:
Senior IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
