Desktop Support Specialist

Gainesville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Classification Title:	End User Computing Spec I
Classification Minimum Requirements:	Associates degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Job Description:	UF Information Technology (UFIT) is currently seeking an entry-level Desktop Support Specialist to join Academic Technology a unit within UFIT. The UFIT Help Desk is a fully staffed call center that provides IT support to the entire campus. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Floridas innovative and inspirational community. Some key responsibilities and characteristics of this position are: Assists end users with getting set up on supported equipment and software Assist with inventory Familiarizing end-users with how to use the equipment and software Assists end users with resolving software issues pertaining to supported software Installs and moves computers printers and other end-user technology devices including installing designated system images and application software Troubleshoots and resolves entry-level problems and provides entry-level maintenance for computers printers and other end-user technology devices About UF Information Technology Led by Vice President and CIO Elias Eldayrie the eight departments comprising UFIT are: Academic Technology; Applications Development and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance visit the University of Florida One of Americas all-around best universities the University of Florida drives future-making education eye-opening discoveries life-saving health care and community-building collaboration for our state our nation and our world. UF is in Gainesville a city of approximately 150000 residents in North-Central Florida 50 miles from Floridas West Coast 67 miles from the Atlantic Ocean and within a 2-hour drive to large metropolitan areas (Orlando Tampa Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities including hiking biking and nature photography. UFs large college sports programs museums and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville. Exceptional Benefits UF provides various leave programs based on an employees salary plan including vacation sick leave holidays personal leave days and paid family addition to paid time off the University of Florida offers a very competitive benefits package.
Expected Salary:	$19.23/hr $21.63/hr; commensurate based on education and experience
Required Qualifications:	Associates degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Preferred:	The ideal candidate will possess the following education experience and skills: Knowledge of various current OS environments Experience providing direct customer support Troubleshooting basic hardware and software operating systems and utilities and Internet client/server software Knowledge of Microsoft Office Suite Adobe Suite G Suite Dropbox and other software used across campus
Special Instructions to Applicants:	Work visa sponsorship is not available for this position. Florida Drivers License required at the time of hire. Level 2 Criminal Background Screening is required. Applicants are required to submit the following with their application: Cover Letter Resume List of professional references with contact information(Minimum of 3 with one from a previous or current supervisor) The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
Health Assessment Required:	No

Required Experience:

Classification Title:End User Computing Spec IClassification Minimum Requirements:Associates degree; or a high school diploma or equivalent and two years of relevant experience.Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required exper...

Classification Title:	End User Computing Spec I
Classification Minimum Requirements:	Associates degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Job Description:	UF Information Technology (UFIT) is currently seeking an entry-level Desktop Support Specialist to join Academic Technology a unit within UFIT. The UFIT Help Desk is a fully staffed call center that provides IT support to the entire campus. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. Employment with UFIT provides an excellent opportunity to work with other employees dedicated and focused on understanding and interpreting the technological needs of the University of Floridas innovative and inspirational community. Some key responsibilities and characteristics of this position are: Assists end users with getting set up on supported equipment and software Assist with inventory Familiarizing end-users with how to use the equipment and software Assists end users with resolving software issues pertaining to supported software Installs and moves computers printers and other end-user technology devices including installing designated system images and application software Troubleshoots and resolves entry-level problems and provides entry-level maintenance for computers printers and other end-user technology devices About UF Information Technology Led by Vice President and CIO Elias Eldayrie the eight departments comprising UFIT are: Academic Technology; Applications Development and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance visit the University of Florida One of Americas all-around best universities the University of Florida drives future-making education eye-opening discoveries life-saving health care and community-building collaboration for our state our nation and our world. UF is in Gainesville a city of approximately 150000 residents in North-Central Florida 50 miles from Floridas West Coast 67 miles from the Atlantic Ocean and within a 2-hour drive to large metropolitan areas (Orlando Tampa Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities including hiking biking and nature photography. UFs large college sports programs museums and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer at Visit Gainesville. Exceptional Benefits UF provides various leave programs based on an employees salary plan including vacation sick leave holidays personal leave days and paid family addition to paid time off the University of Florida offers a very competitive benefits package.
Expected Salary:	$19.23/hr $21.63/hr; commensurate based on education and experience
Required Qualifications:	Associates degree; or a high school diploma or equivalent and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Preferred:	The ideal candidate will possess the following education experience and skills: Knowledge of various current OS environments Experience providing direct customer support Troubleshooting basic hardware and software operating systems and utilities and Internet client/server software Knowledge of Microsoft Office Suite Adobe Suite G Suite Dropbox and other software used across campus
Special Instructions to Applicants:	Work visa sponsorship is not available for this position. Florida Drivers License required at the time of hire. Level 2 Criminal Background Screening is required. Applicants are required to submit the following with their application: Cover Letter Resume List of professional references with contact information(Minimum of 3 with one from a previous or current supervisor) The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
Health Assessment Required:	No