Division of Employment and Rehabilitation Services (DERS)
Rehabilitation Services Administration (RSA)
Information Technology (IT) Unit
1400 W. Washington St. Phoenix AZ 85007

Salary: $100000.00 - $110000.00 annually

Grade: 30

Closing Date:Open until sufficient resumes are received

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals that are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come join the DES Team!

The Department of Economic Security Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking anexperienced and highly motivated individual to join our team as a Senior Business Analysis Manager with the Rehabilitation Services Administration (RSA) Information Technology (IT) Unit. This position provides leadership and guidance to the Business Analysis Manager new management acquired and several contractors supporting the acquisition of new technologies and establishing and building interfaces to exchange data. This position works with other Information Technology (IT) leaders who are inside and outside the DERS to develop maintain and troubleshoots system issues and responsible for ensuring the coordination of requested and required development maintenance and modification to the Rehabilitation Services Administration (RSA) programs.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

Supervise and oversee the Business Analysis Manager other management and contractors to prioritize and oversee RSA applications supported by the DERS IT Section.
Provide leadership to IT Managers Program Administrators/Managers and work with external entities and 3rd party vendors to support RSA applications.
Review performance and progress of projects. Report to executive program leadership on the status.
Manage large complex technical or business support or production team as needed.
Support RSAs key business processes and applications.
Recommend business redesign if warranted.
Adapt departmental/administration plans and priorities to address resource and operational challenges; identify required resources and is accountable for the effective use of resources; prepare and deliver informative presentations and project status reviews to process owners customers and other stakeholders.
Perform data analysis reporting and business requirement gathering for complex projects; analyze and evaluate system problems and make recommendations for solutions and options; implement appropriate solutions; write review and approve application systems development methodology deliverables; make decisions guided by policies procedures and business plans; receive guidance from a senior manager.
Develop and execute comprehensive system test plans conditions test scripts and test cases; implement modifications made to systems and coordinate with the technical support security and Division of Technology Services (DTS) staff.
Provide professional and technical expertise and guidance to users colleagues employees customers and other stakeholders; coordinate the testing and implementation of new or upgrades to existing Assisted Technology used in the department.
Attend and participate in various department division administration and stakeholder meetings seminars and conferences.
Other duties as assigned as related to the position.

Extensive working knowledge of methodologies and techniques for systems analysis and design business process modeling requirements gathering/elicitation testing practices quality assurance and software development.
Knowledge of application of program development practices and techniques database and other file structures hardware configuration operating systems and equipment capabilities.
Good working knowledge of the organizations rules regulations policies procedures and associated federal regulations for programs administered in the RSA.
Proficient analytical skills to evaluate information gathered from multiple sources consolidate details and extract to functional requirements.
Advanced skills in interpreting and understanding program policies and procedures.
Advanced skills to develop and write technical documentation.
Ability to interact with all levels of the organization and ability to communicate with technical and non-technical partners.
Ability to analyze business needs of the agency.
Ability to make appropriate recommendations for automated solutions to business needs.
Ability to present proposed/recommended solutions to various audiences orally and in writing.

The ideal candidate for this position will have:

Related experience performing business/systems analysis data analysis and/or application system testing.
5 years of supervisory experience and 2 years of experience in leading projects. Project Management Institute (PMI) Business Analysis Body of Knowledge (BABoK) Scrum Master Lean Six Sigma certifications
Knowledge of Rehabilitation Services Programs is a plus.
Qualifying experience may substitute for a Bachelors degree.

Bachelors degree and/or 8 years of related business analysis experience and 3 or more years of supervisor/management experience
(or equivalent experience).
Candidate shall have or meet the requirements to obtain prior to their first day of employment a valid Level One Arizona fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Travel will be required for State business. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on State business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code A.A.C. R.11).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions about this career opportunity please contact Myranda Carrasco at or email

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting or email Requests should be made as early as possible to allow time to arrange the accommodation.