HLS Senior Integration Engineer

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

• Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

As a Healthcare and Life Sciences (HLS) Integrations Engineer you will serve as a hands-on integration resource and trusted technical advisor for our healthcare clients with a strategic focus on Epic integrations. You will support and guide customers from pre-sales scoping through implementation and post-go-live success ensuring secure ensuring successful implementation of AI-powered addition you will share your expertise internally to help elevate our Professional Services practice and overall delivery excellence.

Key Responsibilities

Pre-Sales Support:

• Act as the technical SME for HLS integrations during the pre-sales cycle providing solution design feasibility guidance and scoping support.
• Partner with Sales and Solution Architects and Product to align client needs with platform capabilities.
• Help estimate the level of effort and define integration best practices for proposals.

Implementation Support:

• As a billable resource you will serve as the primary technical resource for clients during projects focused on the design development and deployment of integrations with major EHR/EMR systems with an emphasis on Epic.
• Develop and troubleshoot complex workflows and data exchange processes (e.g. HL7 FHIR).
• Ensure integrations are secure reliable and aligned with industry and regulatory standards.
• Support post-go-live AI optimization by guiding clients through solution enhancements adoption and value realization.

Operational Efficiency & Best Practice Sharing

• Act as an internal Subject Matter Expert (SME) for Epic and other systems like EHRs (e.g. Cerner Athenahealth).
• Develop reusable assets best practice documentation and knowledge base content to scale integration delivery.
• Mentor and train Professional Services and cross-functional teams to enhance integration expertise across the organization.
• Provide field insights to Product and Engineering to drive continuous improvement of integration capabilities.

Project Methodology & Documentation:

• Contribute to refining project templates discovery tools and delivery methodologies specific to the healthcare vertical.
• Ensure documentation reflects regulatory requirements clinical workflows and common technical integration patterns.

Preferred Background

• 5 years of hands-on Epic integration experience within healthcare systems (required).
• Experience working with or integrating Electronic Health Record (EHR) systems (e.g. Cerner Allscripts eClinicalWorks Athenahealth) a plus.
• Knowledge of healthcare compliance frameworks (e.g. HIPAA HITECH CMS guidelines).
• Languages such as: JavaScript MUMPS (M) Python SQL.
• Strong understanding of AI-driven contact centers and healthcare automation use cases.
• Experience working with cross-functional teams in pre-sales implementation and/or customer success contexts.
• Excellent communication and stakeholder management skills including executive presence.
• Strong problem-solving skills and a proactive outcome-driven mindset.

Pay Range (Base Pay): $109000 - $164000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.