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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Customer Service Representative
Location:
Raleigh NC 27617
Position Summary:
A Customer Service Representative is both a residential and commercial customers primary contact when they schedule service or maintenance with 6 & Fix. This position is essential to maintain clear communication with customers to grow residential service revenue and sales revenue opportunities.Essential Duties and Responsibilities:
The essential functions include but are not limited to the following:- Interact with residential and commercial customers listen to their questions and concerns and provide timely responses.
- Educate clients about the companys products services and offers.
- Schedule service appointments monitor service progress calculate charges and process payments.
- Update / add / remove customer data in Service Titan to ensure accurate information in real time.
- Manage and address customer scheduling questions.
- Provide any customers with updates including parts status and upcoming repair status.
- Build customer relationships.
- Communicate issues with supervisor real time and pass calls to appropriate management if needed.
- Ensure timely responses to service technicians and customer inquiries within a 10-minute timeframe.
Minimum Qualifications (Knowledge Skills and Abilities):
- High School Diploma or general education degree is required.
- Customer service experience is required.
- Knowledge of HVAC industry preferred.
- Excellent communication and interpersonal skills with department managers employees and company customers.
- Ability to set expectations with customers and keep them apprised to the company schedule and lead time.
- Ability to multi-task with strong organizational skills.
- Good knowledge base of our service area or must have the ability to read a map.
What we offer:
- Medical insurance for employees with options for family
- Supplemental plans (including short-term and long-term disability)
- Dental / Vision Insurance
- 401k with company match
- 32 hours of PTO
- 40 hours of vacation (80 hours after 7 Years)
- Paid holidays
Why work for us
For over 20 years 6&Fix has been dedicated to serving the Triangle area. Were passionate about creating an environment where you not only enjoy your work but also thrive in your career. We understand the importance of balancing a personal life with a career and maintaining job security especially in a primarily seasonal industry - thats why were committed to providing stability and consistency in work. Our approach is straightforward: we seek out talent nurture growth take pride in our work and consistently deliver exceptional service to our customers.
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
