Digital Success Manager
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Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Digital Success Manager you will lead the client relationship and oversee the execution of digital campaigns that drive inbound lead generation and increase online visibility. DSMs work cross-functionally with internal teams to ensure marketing campaigns and initiatives are implemented on time aligned with client goals and continuously optimized for performance.
This individual is responsible for maintaining strong client relationships providing strategic direction based on performance insights and ensuring all deliverables meet expectations. The DSM role requires excellent communication a solution-oriented mindset and the ability to manage multiple accounts and projects simultaneously.
JOB RESPONSIBILITIES
- Maintain an average of 97% or higher organic client retention while completely owning client satisfaction.
- Hold and document monthly results meetings with a minimum of 90% of the client base. Meetings must be Zoom recorded have a confirmed CFS number with context and run 25 minutes.
- Ensure all clients are implemented properly and set up for success by assisting or leading sitemap and strategic kickoff planning.
- Collaborate with internal departments (Content Creative Web and SEO) to ensure deliverables are on track and aligned with client expectations.
- Serve as the liaison between Partner Success Managers and the delivery team to support cohesive communication.
- Maintain 100% account page ownership to ensure internal visibility into client history objectives and progress.
- Monitor key performance indicators (traffic conversions engagement) and provide recommendations to adjust campaign strategy based on performance insights.
- Stay informed on industry trends digital platforms and technology advancements to inform client conversations and internal planning.
- Support AR collection and billing by ensuring all approvals are in place by the 15th of each month.
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
JOB DESCRIPTION The Salesforce Client Success Manager at Abstrakt Cloud Solutions plays a key role in ensuring client satisfaction for those utilizing our ...
