Unified Communications and Cloud Contact Center Expert
Results-driven and self-sufficient Voice and Telecom professional with extensive hands-on experience designing deploying and managing enterprise voice and communications systems. Highly skilled in Cisco Unified Communications Manager (CUCM) Cisco Unity UCCX Webex Calling and call routing strategies across hybrid and cloud environments. Proficient and prompt in administering and optimizing Genesys Cloud and Genesys CCaaS platforms while promptly delivering seamless and scalable company solutions.
Possesses solid knowledge of network security principles and Azure IaaS to support a secure reliable voice infrastructure. Demonstrated ability to lead and execute complex telecom projects end-to-end with little to no reliance on external professional services. Recognized ability for aligning telecom solutions with business needs while maintaining operational excellence and compliance with enterprise standards.
Core Competencies:
Must have Cisco Call Manager (CUCM) & UCCX Administration
Good to have Webex Calling and VoIP Architecture
Must have Genesys Cloud / Genesys CCaaS Deployment / & Support
SIP Trunking Call Routing and Number Management
Must have Internet-based Access and Operations (WebRTC)
Network Security Best Practices for Voice Environments
Azure IaaS Integration for Required Solutions
Project Management Skills with Cross-functional Collaboration
Telecom Systems Optimization
Budget and Cost Control
Excellent Team and Leadership Communication Skills (Stakeholder management)
Qualifications :
Experience range : 4-7 years
Work timings : 4:30:00 PM - 3:30 a.m IST
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the ... View more