General Manager The Rec Room West Edmonton Mall

OurGeneral Managers (GM)are an integral part of the team who provide an exceptional experience to each and every guest. The General Manager executes all company programs supports the operation of the business maintains revenue and payroll budgets and meets budgeted productivity while keeping quality and service consistently high. It is important for the General Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale and a focus on building their team complement through regular coaching and feedback. If you thrive in an energetic fast-paced and social atmosphere this may be the opportunity for you!

In this role your responsibilities include (but are not limited to):

• Plan evaluate and monitor operations merchandise and financial areas within multiple departments to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards.

• Interview recruit train and coach venue management and proactively plan for succession.

• Conduct regular meetings with Department Managers to provide feedback set goals and evaluate performance.

• Understand and implement appropriate disciplinary action for performance and behavioral management.

• Manage sales staffing and operational budgets and plans to ensure profitability.

• Ensure all Managers Players and Administrators adhere to all cash handling policies and procedures.

• Share Best Practices across departments to increase performance levels and guest satisfaction.

• Manage the inventory and shrinkage of all departments.

• Investigate and action the causes of staff concerns.

• Maintain a working knowledge of all statutory regulations affecting restaurant health and safety and ensure that any safety hazards are identified and rectified.

• Achieve operational objectives of all Rec Room areas by preparing and completing action plans implementing productivity and quality measures and standards of service.

This role may be a perfect fit for you if:

• You have a Post-Secondary education in business and/or hospitality preferred

• You have 3-5 years of experience managing a high-volume restaurant or venue with full Profit and Loss accountability

• You have a demonstrated ability to lead cross functional teams with experience in training coaching and mentoring managers and employees

• You have a strong working knowledge of restaurant industry principles methods practices and techniques

• You are an effective communicator both verbally and in writing and are comfortable with attending and conducting presentations

• You have schedule flexibility to work flexible hours inclusive of evenings and weekends as required