Services Manager

Ensure smooth daily operations of NEXTDC facilities manage contractors and maintain critical infrastructure to Uptime Institute Gold standards delivering reliable high-quality outcomes for NEXTDC and its Hyperscale customers.

Key responsibilities include:

• Lead mentor and develop a high-performing facilities team.
• Manage daily operations and maintenance of critical systems (electrical mechanical UPS chillers etc.).
• Oversee contractors and ensure services meet Uptime Institute Gold standards.
• Maintain full compliance with WHS ISO and company policies.
• Support recruitment training and certification of facility staff.
• Coordinate rostering leave and training to ensure operational coverage.
• Champion NEXTDC values and lead through organisational change (ADKAR framework).
• Conduct regular audits reporting and equipment testing.
• Ensure timely incident management and risk escalation.
• Maintain accurate and current site documentation.
• Collaborate with internal teams to ensure uptime and customer satisfaction.
• Support customer equipment handling and service delivery.
• Manage vendor contracts and contribute to infrastructure upgrades.
• Participate in the on-call roster for critical system support.

About you:

• Strong knowledge of data centre infrastructure (electrical mechanical cooling cabling).
• Familiar with high-density power and cooling technologies and best practices.
• Experienced in DC systems: DCIM BMS EPMS HVAC security and automation.
• Understands industry codes standards and compliance requirements.
• Excellent communication and stakeholder engagement skills

Qualifications :

• Minimum 5 years experience in data centre facilities management or similar mission-critical environments.
• Proven people management experience including the ability to build lead and develop technical teams.
• NV1 Security Clearance or the ability to obtain and maintain one is essential.
• Strong understanding of Uptime Institute (UTI) and ASHRAE standards.
• A degree/diploma in Engineering or a mechanical/electrical trade qualification is desirable; equivalent experience will also be considered.

Additional Information :

• Opportunity to deliver landmark infrastructure projects shaping Australias digital economy. 
• A values driven culture built on innovation collaboration and growth. 
• Inclusive diverse and values-driven working culture 
• Great opportunities to progress within our company (grow as we grow)

Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.

Make NEXTDC your next move. 

Remote Work :

No

Employment Type :

Full-time