Customer Support Specialist

Your Responsibilities:

• First-line support which includes handling customers and internal users requests via chat email and phone (rarely happens) in English;
• Provide consultations about our products and services such as Cloud Hosting AI and more;
• Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents forward it up to the higher levels of technical support if needed.

Qualifications :

We Expect you to Have:

• 1 year of Technical Support experience
• Good networking knowledge (TCP/IP DNS MAC address ping traceroute)
• Good understanding of hardware and software diagnostics (reading logs etc.)
• English level B2 or higher
• Excellent customer advocacy and soft skills
• Strong problem-solving abilities
• Quick learner organized and a team player
• Responsible polite and optimistic with strong communication skills
• Able to explain complex concepts clearly and simply
• Skilled at prioritizing tasks

Nice to have:

• Experience with Cloud CDN or Hosting
• Experience with Linux and API

About the schedule:

This position operates on a rotating schedule - Monday to Friday 9 am to 6 pm totaling 9 hours of work time including a 1-hour break.

Additional Information :

What We Offer:

We value our employees and offer a benefits package designed to support your health well-being and professional growth throughout your journey at Gcore:

• Competitive salary
• Flexible working hours
• Remote hybrid or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• 5 additional vacation days*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

About the Company

Gcore is an international cloud and edge leader in providing first-class web performance content delivery and security. Headquartered in Luxembourg with offices around the world the company provides its solutions to global leaders in numerous industries.

Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks Albion Online Avast Photon Unity Sandbox Interactive and others.

To find out more about Gcore please check out our product website LinkedIn page and Instagram account. Lets transform the Internet together!

Equal Opportunity Employer

We provide equal opportunity to all applicants without regard to race color religion sex sexual orientation age gender identity gender expression national origin disability or any other legally protected characteristics.

Remote Work :

Yes

Employment Type :

Full-time