At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the worlds top brands offering comprehensive engineering manufacturing and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

Jabils Customer Satisfaction Coordinator is responsible for the coordination of various customer satisfaction related projects that support Jabils business needs. Position reports to the Communications Manager and works closely with members of the Business Development Operations and Quality teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains an up-to-date comprehensive database of Jabils customer contacts and their customer satisfaction and loyalty scores
Analyzes customer loyalty survey data (prepares reports graphs presentations) and tracks actions taken to address customer issues
Ensures on-time quarterly customer satisfaction score collection and quarterly customer review meeting summaries from all business units reviews scores and translations flags errors works with Risk & Assurance on completing score audits and prepares quarterly communications to the Quality and executives
Prepares site specific presentations listing the quarterly customer satisfaction results and shares them with all sites; manages workcell customer satisfaction recognition
Develops customer satisfaction content for Jabils internal website including customer satisfaction and loyalty scores customer award information and testimonials and best practices
Supports the development of a customer satisfaction dashboard for measuring and reporting drivers for customer loyalty identifying areas that require improvements tracking corrective actions and reporting status to senior leaders; later manages the database
Supports development of the customer service workshops and training programs
Provides additional customer satisfaction related support as needed
May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

Required Qualifications:
Ability to manage multiple projects in a fast-paced environment
Interpersonal skills to work with a wide range of individuals/groups from culturally diverse audience
Extreme proficiency in Microsoft Office(specializing in Word PowerPoint Excel Access).
Experience in quantitative market research including use of online survey and analytical tools.
Candidate must possess superior organizational skills problem solve and meet deadlines.
Key Competencies:
Ability to read analyze interpret and communicate in English
Detail-oriented creative thinking and exceptional analytical skills


Critical thinking and problem solving skills
Self-motivated and self-directed
Planning and organizing
Communication skills teamwork and adaptability
Required Project Coordination Skills:
Plan and schedule project timelines
Track project deliverables
Regularly monitor and report on progress of the project to stakeholders
Project evaluations and assessment of results
Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
Ability to define problems collect data establish facts and draw valid conclusions.
Ability to operate a personal computer including using a Windows based operating system and related software.
Advanced PC skills including training and knowledge of Jabils software packages.
Ability to write simple correspondence. Read and understand visual aid.
Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Ability to read and comprehend simple instructions short correspondence and memos.
Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
Ability to compute rate ratio and percent and to draw and interpret graphs.

TEN CUIDADO CON LOS FRAUDES: Las oportunidades laborales legítimas en Jabil se pueden encontrar en nuestro sitio web oficial . Ningun solicitante debe pagar para acceder a estas oportunidades de empleo. Al postularte para un empleo en Jabil serás contactado a través del portal oficial de jabil por un correo electrónico con teminacion @; llamada telefónica directa de un integrante del equipo de Jabil; o correo electrónico directo con una dirección de correo electrónico @. Jabil no solicita pagos para realizar entrevistas ni en ningún otro momento durante el proceso de contratación. Jabil tampoco pedirá información personal de identificación como número de seguro social acta de nacimiento información de institución financiera número de licencia de conducir o información de pasaporte por teléfono o correo electrónico. Si crees que estás siendo víctima de robo de identidad o fraude repórtalo a la policía en los siguientes números y repórtala en el sitio web donde la encontraste. Llama a: 911 o 089.

Jabil including its subsidiaries is an equal opportunity employer and considers qualified applicants for employment without regard to race color religion national origin sex sexual orientation gender identity age disability genetic information veteran status or any other characteristic protected by law.

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