Night Guest Service Agent
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a reliable and customer-focused Night Guest Service Agent to join our team at Oaks Melbourne on Market Hotel. This full-time position is responsible for providing exceptional service during overnight shifts ensuring guests have a safe seamless and enjoyable stay.
Key responsibilities:
- Manage check-ins check-outs and guest enquiries during night shifts
- Handle guest requests complaints and emergencies with professionalism
- Monitor hotel security and safety ensuring a secure environment for guests and staff
- Maintain accurate night audit and reporting procedures
- Assist with administrative duties and reservations as required
- Collaborate with the front office team to ensure smooth operations
Qualifications :
What were looking for:
- Previous front office or customer service experience (hospitality preferred)
- Strong problem-solving skills and ability to work independently
- Excellent communication and interpersonal skills
- Professional friendly and guest-focused approach
- Ability to work overnight shifts including weekends and public holidays
- Knowledge of hotel PMS systems (Opera experience an advantage)
Additional Information :
At Minor Hotels we value our people as the heart of our success. Joining Minor means youll enjoy a rewarding package designed to support your professional growth wellbeing and work-life balance:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400 top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation collaboration and personal growth.
Currently we are only accepting applications from candidates who have working rights within Australia or New Zealand.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
