Museum Visitor Services Manager

RESPONSIBILITIES

Essential Functions

1. Museum Operations

• Ensure all employees are properly trained and all areas are staffed at the approved staffing levels to ensure excellent customer service
• Be a steward the Museum Operations budget including labor supplies and program materials
• Complete regular museum walkthroughs to ensure all staff are engaging with customers and ensure the Museum Operations department is staffed appropriately for maximum guest experience
• Formally and regularly communicate to staff all relevant and appropriate operational and corporate information.
• Ensure that exhibits are always functional and operational and provide appropriate communication to necessary departments to repair exhibits for guest enjoyment

1. Training and Educational Activities

• Assist the Education Department in the development of new workshops demonstrations and labs as needed.
• Work alongside Museum Education to assist with the development operation and enhancement of Specialty programs like Daily Field Trips etc.
• Work alongside Museum Education to create and implement historical training on all exhibits accurate training for tours and any other related programming.
• Work with appropriate cross-functional team to train and execute NASA bus tour

1. Simulators

• Lead training for all staff to ensure each employee is competent and able to safely run simulators
• Ensure that safety standards are understood enforced and followed by all staff
• Work closely with Museum Technician staff to understand simulator issues and closures.

1. Organization and Staffing

• Ensure the accurate and timely completion of payroll documentation for appropriate departmental staff.
• Formally and regularly communicate to staff all relevant and appropriate operational and corporate information.
• Ensure that safety standards are understood enforced and followed by all staff.
• Meet or exceed the expectations of the Senior Director of Museum Operations and the VP of Human Resources for employee selection hiring training evaluation and discipline.
• Meet or exceed the expectations of the Senior Director of Museum Operations for the development of departmental policies and procedures.
• Ensure that staff is instructed and informed of Center and departmental policies and procedures and follows set policies and procedures.
• Meet or exceed the expectations of the Senior Director of Museum Operations for the accurate and timely completion of related tasks and assignments.

Supervisory Responsibilities:

Level of Supervision: Manager

• This position has direct responsibility for the Museum Operation Supervisor and Museum Guides
  • Instructs coaches and encourages staff to support by action and example the Mission and Vision of the U.S. Space & Rocket Center

Travel Required: Limited

QUALIFICATIONS

Required Education

Minimum of 3 years closely related work experience in a similar guest relations environment with 2 years at the managerial/supervisory level OR an equivalent combination of experience and education in a similar environment

Preferred Education

BS Degree in Business Communication Marketing-PR Education or closely related field required.

Required Experience

Must possess excellent verbal and written communication skills to interact effectively with individuals inside and outside of the organization

Must have excellent and proven leadership skills; must have developed and conducted training programs; must be highly motivated and an outstanding role model and motivator

Physical & Work Requirements

This position has the following special requirements:

Physical Requirements

• Walking climbing (stairs) to/from other buildings to access other departments and to oversee observe and interact with guests and employees.
• Standing to address guest issues or assist staff in assigned areas.
• Sitting for long periods of time (4-6 hrs).
• Carrying lifting items and supplies up to 20 lbs. shoulder high.
• Bending kneeling reaching to operate simulators and retrieve supplies.
• Sight reading wrist movements feeling to operate computer terminal cash register etc.
• Talking hearing to instruct employees and assist guests in person and over the telephone.

Eligibility Qualifications

• Must be authorized to work in the United States.

WORK ENVIRONMENT

Environmental Factors

This position involves working in both a climate-controlled office environment and outside where exposed to various weather conditions and changing temperatures.

Expected Hours of Work: Saturday-Wednesday OR Monday-Friday

DISCLAIMERS

The U.S. Space & Rocket Center is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin disability or veteran status.

Duties and Responsibilities May Change with or Without Notice

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Experience:

Manager