Parking Call Center Representative- 2nd shift

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Job Summary Details:

We are seeking a motivated and experienced Call Center Operator to join our dynamic customer service team. As a Call Center Operator you will be responsible for overseeing day-to-day operations be part of a team of customer service representatives and ensure the delivery of exceptional service to our customers. The ideal candidate will have a strong background in call center operations excellent communication skills and a commitment to achieving high levels of customer satisfaction

Schedule: Wednesday-Sunday (4pm-12am)

Pay Rate: $16.60 per hour
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicants experience skills abilities geographic location and alignment with market data.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABMs benefits visitABM Employee Benefits Front Line Team Members (Programa de Beneficios de ABM)

Call Center Operations:
Respond to all service requests via ticket phone email ping or other forms of communication.
Proactively update tickets within multiple ticketing systems.
Manage call queues tickets emails and manage scheduling to meet service level agreements.

Performance Management:
Adhere to performance expectations key performance indicators (KPIs) and Service Level Agreements (SLAs)

Quality Assurance
Adhere to quality assurance processes to ensure consistent and high-quality customer interactions.
Participate in regular audits of calls and provide constructive feedback.

Customer Satisfaction:
Monitor customer satisfaction metrics and suggest strategies to improve customer experience.
Address escalated customer issues promptly and effectively.

Reporting and Analysis:
Generate and analyze call center performance reports identifying trends areas for improvement and opportunities for efficiency.
Provide regular updates on management on team performance and key metrics.

Teamwork:
Foster a positive and collaborative team environment focused on achieving performance goals and delivering outstanding customer service.

Qualifications:
High school diploma required; bachelors degree preferred.
3 years of experience in call center operations with at least 1-2 years in a leadership role.
Proven track record of achieving and exceeding performance targets.
Strong communication and interpersonal skills.
Familiarity with call center technology and software.

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H 88M 88N LS 0431 2T2X1

Required Experience:

Unclear Seniority

DescriptionJob Summary Details: We are seeking a motivated and experienced Call Center Operator to join our dynamic customer service team. As a Call Center Operator you will be responsible for overseeing day-to-day operations be part of a team of customer service representatives and ensure the deli...