Customer Care Representative
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Job Location:
Columbia, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Columbia MO
Full-time 40 hours/week 8:00 AM - 5:00 PM or 10:00 AM - 7:00 PM
Pay negotiable commensurate with experience
Customer Care Representatives are the first point of contact for current clients. Customer Care supports clients through a variety of methods including phone chat and email. Team members are problem solvers and committed to providing the best customer experience in surety.
What Were Looking For
- High energy and excitement for helping others
- Curious minds with an inherent eagerness to learn and adapt
- Excellent verbal and written communication
- Passion drive and work ethic to succeed within the company team and individually
It Would Be Great If You Have These Skills Already
- Customer service or insurance industry experience
- Bachelors or Associates Degree (not required)
- MO Property and Casualty License (not required)
- Comfortability with navigating basic CRM software and some data entry
Key Responsibilities
- Coordinate client requests
- Finalize transactions including payment legal documents and finance agreements
- Analyze problems and seek customer resolutions
- Multitask over multiple service platforms
- Effectively communicate underwriting decisions to clients
- Communicate industry trends to leadership
- Assist with system improvements
- Licensed in Missouri (Training learning and testing to be provided and paid for)
- Great interpersonal skills to benefit the team environment
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Tokio Marine HCC - Surety Group is a leading provider of surety bonds that help businesses and individuals provide their customers with confidence and security.
