Academic and Student Support Associate

Knoxville, TN - USA

Monthly Salary: $ 29389 - 39117

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Title: Academic and Student Support Associate

Employee Classification:Clerical & Secretarial

Institution:TCAT-Knoxville

Department: Student Services

Campus Location: TCAT Knoxville

Job Summary

The Tennessee College of Applied Technology Knoxville is excited to announce an opening for a full-time Academic and Student Support Associate at our Knoxville location. This dynamic role combines essential receptionist responsibilities with data entry tasks providing vital support to both students and faculty. The successful candidate will work 7.5 hours per day totaling 37.5 hours per week contributing to our mission of fostering a positive and professional learning environment.

Job Duties

The Academic and Student Support Associate position is responsible for work performed in a variety of office tasks in support of Student Services. Duties will include but are not limited to:
- The Academic and Student Support Associate position is pivotal in delivering exceptional customer service while managing a variety of office tasks to support Student Services. This role will encompass serving as the front receptionist where the associate will greet visitors provide guidance to current and prospective students regarding admissions and registration and ensure that all inquiries are addressed promptly and effectively.
- In this capacity the associate will not only answer and direct calls using a multi-line phone system but will also assist students and visitors in navigating the campus and accessing the information they need. Maintaining accurate records in the Banner system for all student admissions processessuch as applications and registration. The role also involves supporting enrollment management efforts and assisting prospective students with completing online applications. The Academic and Student Support Associate will prioritize projects manage multiple tasks concurrently and foster relationships within the campus community ensuring a welcoming and supportive environment for all. Assist department with commencement ceremonies and other college recruitment activities and events as needed. - (Essential)
Professional Development: Remain current within the instructional field and technologies; acquire maintain and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; stay up to date through ongoing training conferences webinars and self-study to maintain expertise in changing educational regulations and systems. - (Essential)
Service to the College and Community: Assist in the recruitment and selection of college personnel as assigned; participate in accreditation activities attend convocation and commencement exercises and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues and industry partners; work to meet COE accreditation standards. Cooperate with outside agencies; establish and maintain good public relations with the schools general public.
Perform other duties as assigned by supervisor and/or administration on and off campus. Occasional travel may be required to attend information sessions recruitment events all campus locations or training off-site. - (Essential)

Minimum Qualifications

High school diploma or equivalent and graduate of technical diploma/degree
Minimum of two-five years of related work and customer service experience

Preferred Qualifications

Experience with Banner student information system

Knowledge Skills and Abilities

Ability to communicate professionally and effectively both verbally and in writing
Proficient with MS Office as well as field-related hardware and software packages and systems
Excellent attention to detail strong problem-solving skills and the ability to deal with confidential and sensitive information
Ability to listen to customers (e.g. students staff etc.) understand and respond positively to their requests
Ability to exercise good judgement in evaluating situations and making decisions
Ability to remain composed in a fast-paced environment
Ability to foster relationships within and outside the department
Possess a sincere interest in helping others achieve life goals
Detailed-oriented and able to work in a fast-paced changing environment
Strong interpersonal skills with both faculty and student populations
Ability to manage multiple tasks and successfully meet deadlines

Physical Demands / Working Conditions

This positions often involves a combination of the following potential physical demands:

Sedentary desk work - Sitting for extended periods while performing computer-based tasks reading writing etc.
Light physical activity - Walking around campus standing for meetings or interactions light lifting/carrying of files or supplies.
Occasional lifting/carrying - Moving boxes equipment or other items that may weigh up to 25 lbs.
Ability to navigate campus environments - Walking up/down stairs traversing uneven surfaces etc.

SALARY: Commensurate with education and experience according to Tennessee Board of Regent guidelines within the range of $29389 - $39117.

APPLICATION SUBMISSION & REVIEW: To be considered for a position at TCAT Knoxville you must create and submit an on-line application that includes your required documents. Your skills abilities qualifications and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete begin and end dates under your employment history. Scan and attach required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until position is filled.

REQUIRED DOCUMENTS:

Resume and Educational transcripts/diploma

Applications accepted until 11/05/2025.

EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal/financial background check will be required for applicant selected.

Required Experience:

Title: Academic and Student Support AssociateEmployee Classification:Clerical & SecretarialInstitution:TCAT-KnoxvilleDepartment: Student ServicesCampus Location: TCAT KnoxvilleJob SummaryThe Tennessee College of Applied Technology Knoxville is excited to announce an opening for a full-time Academic ...