Manager, IS Desktop Support
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
David Weekley Homes is seeking a highly capable Manager IS Desktop Support to lead our desktop and end-point support services this role youll ensure that our Team Members receive responsive high-quality technology support while aligning desktop services with our company and department goals. Youll manage day-to-day operations lead a team of support professionals and collaborate with business and IT partners to deliver a seamless experience across our enterprise.
Job Responsibilities:
- Lead coach and develop a team of Desktop Support and Field Support Specialists
- Oversee daily operations for incident and request resolution hardware/software deployment device imaging refresh cycles and lifecycle management of end-user technology
- Track and report on key metrics (e.g. SLA compliance first-contact resolution CSAT) and drive continuous improvement
- Act as escalation point for major or complex support issues communicating effectively with other IT groups and leadership
- Partner with Infrastructure & Security teams to ensure endpoint security device management (e.g. Microsoft 365 Azure AD Intune) and compliance with corporate standards
- Manage vendor relationships hardware procurement warranty / repair logistics and software licensing for end-user devices
- Develop and maintain standard operating procedures knowledge base articles and training programs to improve service quality and efficiency
- Assist in budget planning device inventory management and asset tracking to support IT lifecycle initiatives
Qualifications :
- Has 7 years of experience in desktop / end-user support including at least 3 years in a supervisory or management rolepreferably in a multi-site or enterprise environment
- Embodies a collaborative servant-leadership style aligned with DWHs culture of putting Team Members first striving for excellence and fostering continuous improvement
- Understands Windows 10/11 Microsoft 365 Active Directory/Azure AD Intune endpoint imaging/deployment and basic networking (DNS DHCP VPN)
- Is familiar with ITSM/ticketing systems asset management (NinjaOne) and service-management best practices (e.g. ITIL)
- Demonstrates strong leadership excellent communication skills (technical and non-technical audiences) and a customer-centric mindset
- Certifications such as Microsoft Certified: Modern Desktop Administrator CompTIA A / Network / Security or ITIL v4 Foundation are
Additional Information :
.
What We Offer:
Come build your future with our winning team recognized by Fortune Magazine as one of the 100 Best Companies to Work For 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.
We offer an excellent benefits package that includes:
- Health Insurance - Medical Dental and Vision
- 401k and discretionary 8% match
- Employee Stock Ownership Plan
- Profit Sharing
- Vacation Paid Holidays plus PTO
- New Home Discount for Team Member and Family
- College Scholarship Program
- Community Outreach
- Sabbaticals
- And more!
David Weekley Homes is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.
Note to Job Seekers: No telephone calls or walk-ins please. Interviews are by appointment only. Your resume will be reviewed and qualified candidates may be contacted in the event of a potential job match or if further information is needed.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
