Technical Account Manager

• Provide expert support for our regulatory reporting products addressing client inquiries and resolving technical issues.
• Answering/solving routing and following up client requests (via ticket system telephone etc.).
• Collecting all required data for a ticket to verify analyze and reproduce errors.
• Leverage our SaaS tooling and GCP platform to troubleshoot and diagnose issues related to data integration report generation and software functionality.
• Use GCP native monitoring to investigate issues.
• Coordinate/ Assist root-cause analysis (RCA) and ensure preventive actions are implemented.
• Identify clients recurring issues and contribute to service enhancements.
• Promote automation and standardization of support workflows using cloud tools.
• Collaborate with internal teams including product and engineering SRE and compliance to resolve complex issues and escalate as necessary.
• Maintain detailed documentation of client interactions and technical issues in our support ticketing system.
• Create contribute or improve technical documentation playbooks and operational processes.
• Stay up to date with industry regulations technology and best practices to provide informed support and guidance.
• Think with scalability in mind by helping generalize solutions identified for one customer so that they benefit the full fleet.

• Bachelors degree in finance Information Technology Computer Science or a related field. (preferred but experience may substitute)
• Proven experience in a technical support or client-facing role preferably in the financial services industry.
• Experience supporting SaaS or cloud-based platforms (preferably on GCP).
• Working knowledge of APIs SQL and data pipelines.
• Strong understanding of regulatory reporting requirements and processes.
• Excellent communication skills both written and verbal with the ability to explain complex concepts to non-technical users.
• Strong problem-solving and analytical skills with a keen attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience with regulatory reporting software and tools.
• You are fluent in English.
• Familiarity with financial data formats and integration methods is a plus.
• Knowledge of regulatory frameworks such as CRRIII EMIR or MiFID II is a plus.

• Lets grow together our start-up character enables you to design our future.
• We promote remote working and flexible working hours to create a positive work-life balance.
• We provide you with the opportunity to take on responsibility and participate in international projects.
• We offer you a stable job that is not affected by crises.
• We offer numerous individual and wide-ranging training opportunities in addition to our buddy-program.
• We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
• Together were better - meet your colleagues at our numerous team events.

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Manager