Customer Support Associate
Share
Job Location:
Monthly Salary:
Posted on:
10-10-2025
Vacancies:
1 Vacancy
Job Summary
- Be the primary point of contact for our Business-to-Business customers through Calls Email & Chat.
- Provide timely accurate and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality productivity attendance and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Qualifications :
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers manage time effectively and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (Voice email & Chat).
- High school diploma or equivalent and above.
- 02 years of experience (freshers welcome!).
Additional Information :
Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
