Business Operations & CoS Support Associate

This role sits at the heart of the EMEA Presidents Office and offers a unique opportunity to contribute directly to the strategic execution and operational rhythm of the region. 

You will report into the Chief of Staff and act as a trusted execution partner to both her and the broader Office team. Your responsibilities will span both administrative tasks (approx. 25%) and business operations activities (approx. 75%). Some tasks will be recurring and structured while others will be ad hoc and require agility and responsiveness. 

We are looking for someone who brings a strong sense of rigor organization and reliability and who can remain composed and focused in a fast-paced high-pressure environment. You must be able to juggle shifting priorities manage tight deadlines and maintain a high standard of delivery and discretion at all times. 

Success in this role requires a blend of operational discipline and situational flexibility along with the ability to collaborate across multiple stakeholders while keeping execution on track. 

Key Responsibilities:

• Operational Rhythm & Governance 

• Set up core Presidents Office cadences including weekly team meetings leadership team forums and other recurring operational rhythms in alignment with the Chief Of Staff. 

• Maintain and continuously improve key collaboration tools (e.g. SharePoint OneNote trackers) ensuring information is organized accessible and flows effectively across stakeholders. 

• Track actions milestones and deadlines across multiple workstreams proactively escalating blockers to the Chief of Staff to maintain momentum and accountability. 

• Act as a project manager structuring workstreams defining deliverables and ensuring cross-functional alignment around timelines and outcomes. 

• Serve as an operational enabler supporting the execution of EMEA-level priorities and reinforcing connection points between central and regional teams. 

• Support presentation development including structuring executive-ready decks and briefing materials when required. 

• Collaborate closely with the EA to the President for calendar management and event alignment with strong scrutiny on non-negotiable meetings in the calendar 

• Bring structure and clarity to a high-volume fast-moving environment identifying gaps organizing workflows and helping the team operate with focus and precision. 

Strategic Event Execution (Project management) 

• Drive planning and coordination of major events: prep meetings cadence post meeting follow ups EMEA QBRs SKO Knowledge 25 Rise Together President-led office visits etc. 

• Ensure seamless coordination of logistics content preparation stakeholder alignment and follow-ups 

Program Management & Reporting 

• Support the Chief of Staff with ad-hoc strategic initiatives and internal communications 

• Create and maintain Presidents Office documents trackers and insight dashboards 

Qualifications :

To be successful in this role you have:

Execution Discipline with a Strategic Lens 

• You are structured analytical and deadline-driven. You know how to manage projects and programs with both a strategic understanding of the why and a sharp eye for the how. You are comfortable owning complex timelines juggling milestones and being uncompromising on accountability. 

Proactivity & Ownership 

• Once guided you are able to take full ownership of a topic break it down into actionable pillars and establish a robust tracking system. You do not wait to be told what to do : you anticipate needs flag risks early and proactively seek clarity when required. You are comfortable operating independently in fast-paced high-stakes environments. 

• You are mindful of the reputation and brand of the executive office. You quickly grasp unspoken norms and understand what to do and what to avoid to protect and enhance the image of the office and its leaders. 

Office-Ready Mindset 

• You understand what it means to work in an executive office : it requires professionalism agility confidentiality and a high bar for quality. You bring ambition drive and initiative but also humility and a service mindset in supporting the broader leadership team. 

Ideal Candidate Profile 

• 3 years of experience in business operations project coordination executive support or strategic event planning (ideally within a fast-paced tech or SaaS environment) 

• Global company mindset with a clear understanding of the C-level organization 

• Positivity curiosity and eager to learn without loosing the BIG PICTURE 

• Highly organized with strong communication skills (both written and verbal) 

• Experienced with collaboration tools (SharePoint OneNote Excel PowerPoint Smartsheet or similar) 

• Fluent in English 

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

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Remote Work :

No

Employment Type :

Full-time