Director Digital & Content Operations (HF)

About the role 

 As part of Believe Groups Global Operations division the Supply Chain & Content Operations team is responsible for the ingestion validation and delivery of audio content from artists and labels to leading streaming and download platforms (YouTube Meta TikTok Spotify Apple Music Deezer Amazon etc.). Our mission is to ensure that content provided by our artists and labels is available on release date fully compliant with DSP standards and local regulations and optimized to grow artists audiences worldwide. 

The Supply Chain & Content Operations reports directly to the SVP Global Operation and oversees the entire content supply chain from content ingestion to delivery across 100 platforms for all Believe Group. This role is central to driving operational excellence ensuring customer satisfaction and aligning our content operations with the Groups strategic objectives. 

Key Responsibilities 

1. Operational Leadership 

• Contribute to build the content strategy to align with Sales strategy and DSP guidelines compliance  

• Build document and execute processes to ensure all releases meet SLAs contractual obligations DSP guidelines and legal requirements. 

• Continuously evolve processes tools and organizational structures to adapt quickly to new business and operational challenges. 

• Ability to manage peak workloads and new customer demands (e.g. VIP clients) by deploying the right tools and processes to ensure scalability and agility. 

• Establish and monitor dashboards and KPIs (capacity planning SLA adherence budget management). 

• Identify the Product & Tech needs of the team and work closely with these functions to ensure tools are reliable and bug-free while continuously enhancing them (automation AI). 

• Collaborate closely with Operations Directors for Rights Management and Finance as well as Sales Customer Care and PMI teams. 

2. Team Management 

• Lead and develop a multicultural team of 20 in France plus a shared service center of 70 in India and a satellite team in New York. 

• Structure the teams to optimize performance productivity and cost efficiency. 

• Mentor and upskill team members to ensure high engagement and quality of service. 

• Build a culture of excellence agility and continuous improvement. 

3. Stakeholder Management 

• Act as the main point of contact for internal stakeholders worldwide (Sales Support Retail Business Units) from C-Level to operational teams. 

• Handle escalations and ensure proactive communication with business teams. 

• Collaborate cross-functionally to streamline processes and align processes and rules across the Group. 

• Act as a business partner and expert with Product & Tech teams to influence tool and product developments. 

• Manages the relationship with key DSPs on supply chain related topics. 

Qualifications :

• 10 to 15 years experience in operations or product leadership ideally within digital content media or technology. 

• Proven track record in scaling structuring and transforming large operational teams. 

• Experience in consulting supporting and driving operational and digital transformation. 

• Excellent cross-functional collaboration and project management skills. 

• Strong strategic thinking and decision-making capabilities. 

• Demonstrated ability to redesign processes and organizations quickly in response to evolving business needs. 

• Proven ability to work with Product & Tech teams and ease in navigating a tech-oriented environment. 

• Experience managing offshore/remote teams. 

• Solid background in process design optimization and automation (AI-driven automation a plus). 

• Strong analytical mindset with the ability to use data to drive performance. 

• Experience with GAFA/BATX companies and/or consulting firms is a plus. 

• Fluency in French and English required. 

Soft Skills 

• Excellent communication skills in multicultural environments. 

• Strong leadership with the ability to inspire federate and drive team cohesion. 

• Agility and resilience in fast-paced evolving environments. 

• Customer-oriented mindset with a focus on delivering impact and value. 

Position based in Paris Remote work possible according to Company policy 

Additional Information :

SET THE TONE WITH US:

Working at Believe means having individual and collective impact in a fast-growing company!  

At all stages of their careers Believers are an important part of what we are doing: shaping the future of the music industry. 

We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us with daily opportunities to connect with our colleagues all over the world. 

We have two hearts at Believe - our People and our Artists. 

We believe in THE POWER OF OUR PEOPLE who grow every day to develop their potential We aim to provide our Believers with the best environment to thrive. 

ROCK THE JOB 

• Tailor-made training and coaching program 

• Remote working policy

• A wellness program Pauses with many activities and animations in-house

• Access to Eutelmed a digital mental health and well-being platform that allows you to speak with an experienced psychologist

• A healthy and eco-responsible company restaurant

• Individual or family health insurance

• CSE benefits 

• A rooftop

• A gym with free classes

SING IN HARMONY 

• Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity Equity & Inclusion (DEI) wellbeing and the planet.

• Implementation of the sustainable mobility package Forfait mobilité durable > Reimbursement of up to 600 for public transport/low carbon footprint

• 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)

We are committed to having a workforce that is representative of the community it serves at all levels of the organisation. We therefore welcome applications from all backgrounds and all sections of the community regardless of age disability gender race religion and sexual orientation.

Remote Work :

No

Employment Type :

Full-time