Membership Engagement Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What youll do
- Open and cover reception (sales office): Handle visitors/ Welcome day pass guests/ Create badges/ Collect mail/packages
- Be pro-actively be available as the first point of contact for Members and potential new members.
- Onboarding new members to the space delivering a thorough and in-depth induction setting them up with everything they need: welcome email one-hour tour members online access printers wifi portal community guidelines.
- Handling any member enquiries or concerns relating to membership ensuring immediate response with a solution and follow up. Cards cancelled/created.
- Coordinate all move-ins swaps and move outs both for the members and the internal team (cleaning S&D inspections)
- Manage and oversee NPS surveys and results feeding back to the rest of the management team actions needed.
- Follow up members IT issues with all relevant stakeholders and service providers such as Nexudus/PaperCut/Hoist/Ennismore IT.
- Craft and deliver communications that need to be delivered to the membership base: monthly newsletters and share daily platform communication updates and work closely with the brand team on global brand projects.
- Assist with member events: organizing ordering setting-up and running as well as the creating and upkeep of all collateral on our members portal and around the space.
- Craft and deliver communications that need to be delivered to the membership base: monthly newsletters and share daily platform communication updates.
- Support the wider coworking space and hotel e.g. clean and refill pantries setup meeting rooms for events.
- Assist at the Working From Café and Meeting & Events teams when needed.
Qualifications :
What were looking for...
- Individuals. Youre looking for a place where you can be you; no clones in suits here
- Passion for hospitality whether thats a drink a meal an event or a bed for the night
- Youre all about having a positive impact on the people you interact with leaving them with a memorable experience
- Youre not precious. We leave our egos at the door and help get things done
- Youre up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together wed have a good time and share a few laughs
- You want to be part of a team that works hard supports each other and has fun along the way
Informations supplémentaires :
Whats in it for you
- One meal per day of work
- Transportation reimbursement (80%)
- Eco-checks (up to 250/year)
- Thirteenth month
- Hox Hero rewards for those who go above and beyond and embody our values
- Enjoy a free night at The Hoxton and a meal for two when you start working with us
- Excellent discounts across the Ennismore family for you and your loved ones (even if you decide to leave us!)
- Plenty of opportunities for development during your time with uswere growing rapidly and globally and were part of a diverse family of brands
- Free time to volunteer with one of our partner charities
- An annual calendar of diversity and inclusion events that give you the opportunity to learn celebrate and make a positive impact
- Regular team meetings from our High Fives to our (very special!) team nightswe know how to have fun!
- Refer a friend and receive a bonus from us upon hiring
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
