Incident Management Coordinator for NATO with security clearance
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Would you like to join the leading international intergovernmental organization
We are seeking a proactive and analytical Incident Management Coordinator to serve as the central hub for managing and resolving critical IT service disruptions within NATOs CIS environment. This role is responsible for end-to-end incident coordination from initial identification through to resolution and post-incident review. You will ensure swift service restoration maintain rigorous communication with stakeholders and drive continuous improvement in our incident problem and continuity management processes. This position requires a unique blend of technical understanding process discipline and exceptional customer-facing skills.
Responsibilities:
End-to-End Incident Coordination: Own the incident management lifecycle. Prioritize diagnose and coordinate the resolution of major incidents ensuring adherence to SLAs. Escalate critical issues facilitate recovery actions and ensure all incidents are fully documented and closed.
Problem & Root Cause Analysis: Initiate and monitor problem management activities. Collaborate with technical teams to investigate root causes implement permanent fixes and analyze trends to prevent recurrence.
Business Continuity & Risk Support: Maintain business continuity and disaster recovery documentation. Support continuity exercises and contribute to risk management activities by identifying vulnerabilities assessing impact and suggesting mitigation strategies.
Stakeholder & Communication Management: Act as the primary communication point for major incidents providing clear timely updates to business managers technical teams and senior leadership. Implement stakeholder engagement plans and collect feedback to improve service.
Security & Process Compliance: Apply and maintain security controls within the incident process. Support security investigations and ensure all actions comply with organizational policies and architectural standards.
Service Improvement: Contribute to the testing and enhancement of incident problem and continuity management procedures. Assist in developing and evaluating service standards.
Required qualifications and experience:
A minimum requirement of a Bachelors degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency that is at least 6 years extensive and progressive expertise in duties related to the function of the post.
Experience in identifying and resolving complex problems and assignments able to determine when problems should be escalated to a higher level;
CIS operational and/or planning experience in applying analytical and systematic approach to problem solving;
Knowledge of Services delivery and practical experience coordinating engineering teams so that incidents are resolved as quickly as possible within the SLA targets and the right Resolver
Group and Service Owner;
Extensive experience with telecommunications and information systems in both static and deployed environments;
Experience is demanding customer facing roles.
Training/Certifications: Courses/certifications in IT risk management; ITIL 4 Foundation; ITSM - Incident Management; ITSM - Request Fulfilment and Change Management
If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.
Key Skills
- IT Experience
- Splunk
- IDS
- Network security
- Military Experience
- PCI
- System Security
- Security
- Security System Experience
- Information Security
- Administrative Experience
- Epic
