Patient Services Representative (Physical Therapy) Twin Cities Orthopedics

Plymouth, MA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.

This is a full-time role Monday - Friday 8:30 AM - 5:00 PM out of our Plymouth & Excelsior locations.

Twin Cities Orthopedicsis an operating division of Infinite Health Collaborative (i-Health) a group of local med practices owned & led by its physicians on a mission to give patients more control over their healthcare.

Essential Functions:

Greet and register patients; collect co-payments pre-payments insurance information and photo ID
Verify and document insurance information as defined by current business practices
Accurate and timely scheduling of new and existing patients in the current practice management system
Communicate all pertinent information to patients including: appointment information directions check-in times referral information and copayments
Chart preparation and management
Maintain a working knowledge of health care plan requirements and health plan networks
Maintain timely communication with patients families and staff
Assist in various areas of the clinic as needed
Any and all other duties as assigned

Education and Experience Requirements:

High School diploma/GED or equivalent
Proficient in Microsoft Word Outlook and Excel
Customer Service experience required
Administrative or Medical Office experience preferred

Benefits & Compensation:

Actual starting pay will vary based on education skills and experience.
A $1500.00 sign-on bonus will be offered payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for the sign-on bonus.
We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickâhere.

Essential Requirements:

Ability to:

Comply with company policies procedures practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
Demonstrate prompt and reliable attendance
Work in the clinic during business hours
Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems establish facts and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations if required

Performance Expectations i-Healths Core Values:

Integrity- Do the right thing and take responsibility for what you do and say
Service - Consistently contribute to deliver an exceptional experience
Quality - Act with high purpose committed effort and skillful execution to exceed expectations
Innovation- Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

Clinic setting

Notes:

Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Required Experience:

Unclear Seniority

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.This is a full-time role Monday - Friday 8:30 AM - 5:00 PM out of our Plymouth & Excelsior locations.Twin Cities Orthopedicsis an operating di...