Senior Manager, Strategic Operations – Analytics & Insights

The CEG Strategic Operations team is the powerhouse that propels CEG forward. We are the strategic engine for the organization driving company-wide programs and forging critical cross-functional partnerships to empower CEGs most vital initiatives. We are organized into five primary pillars: Product & Planning Operations Field Operations Renewals Strategy & Execution BI & Tooling and Analytics and Insights.

The Role:
The Analytics & Insights pillar focuses on transforming data into clear actionable insights that drive better decisions throughout the organization unlocking elite-level performance. Our ambition is to be trusted advisors and thought partners who bring clarity curiosity and impact to the orgs most complex problems. We thoroughly understand business context and apply analytical rigor to deliver data-driven insights that lead to better faster and more informed decisions.

We are looking for a strategic analytical and entrepreneurial individual to join our Analytics & Insights team as a Senior Manager of Strategic Operations. This critical role will be a trusted advisor to the CEG Leadership Team and a respected partner to cross-functional principals across product engineering sales marketing finance and customer success.

This role will support both operational and strategic aspects of the business. You will solve complex business problems by undertaking research leveraging data and then driving results. You will work closely with cross-functional stakeholders to accelerate our impact and make direct contributions to our overall business goals. This is a unique opportunity to drive strategy and operations at a high-growth enterprise software company!

What you get to do in this role:

• Structure complex business problems develop hypotheses perform analyses and deliver insights and recommendations through high-quality presentations and storytelling
• Model strategic initiatives using key business metrics such as NNACV customer adoption cost and market trends
• Lead operational cadence for CEG including weekly performance tracking monthly business reviews executive readouts and annual strategic planning
• Drive strategic programs and cross-functional initiatives that accelerate CEGs strategic vision
• Align stakeholders across BUs and functions including senior and executive leadership to drive clarity and collaboration across the organization

Business Insights & Execution

• Monitor and analyze GRR NRR and adoption trends to identify opportunities and risks; develop a weekly companywide D&L forecast; proactively develop remediation plans with cross-functional partners across CHA STEP and GPC
• Drive financial modeling and scenario analysis in partnership with Finance ensuring alignment with strategic priorities and operational needs
• Prepare forward-looking business insights materials and recommendations to support leadership meetings QBRs and planning engagements

Strategic Partnership & Performance Enablement

• Act as a trusted advisor to CEG LT delivering data-driven insights and operational guidance that inform business strategy and execution
• Lead and own business performance reviews translating data into actionable recommendations to drive GRR NRR and product adoption improvements
• Design and manage scorecards and KPIs; ensure alignment with corporate targets and cascading goals

Operational Planning & Governance

• Manage the cadence and consistency of Priority QBR deliverables and reporting ensuring clarity and alignment across all stakeholders
• Organize and facilitate strategic planning sessions and operational reviews to align goals progress and next steps
• Serve as an operational thought leader who brings clarity to ambiguity and accelerates decision-making

Qualifications :

Our ideal candidate:

• Experience: A minimum of 8 years of related experience in management consulting investment banking private equity or strategy & operations in a fast-paced technology company (or similar). An MBA from a top-tier program with a demonstrated focus in strategy operations or technology is highly preferred
• Analytical skills: Top-tier data analysis financial modeling and problem-solving abilities. Proficiency with tools like Excel Power BI and Tableau is a plus
• Strategic mindset: An ability to understand key business drivers structure ambiguous problems and develop actionable strategies
• Communication: Exceptional verbal written and presentation skills for influencing senior leaders and cross-functional teams. Executive presence with the ability to engage and influence leaders across the enterprise
• Collaboration: A demonstrated ability to work effectively in a highly matrixed environment and partner with diverse stakeholders. Experience leading cross-functional initiatives driving alignment and delivering measurable impact
• AI-First: Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving
• Ownership: High degree of ownership adaptability and a growth mindset. Self-starter with a bias for action who thrives in fast-paced high-growth environments. Willingness to roll up your sleeves and take on whatever tasks are necessary to get the job done
• Interests: Passion for enterprise software and emerging technologies especially AI. Knowledge of the SaaS space and business model

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

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Remote Work :

No

Employment Type :

Full-time